Capital Field Technician Team Leader

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £44,495 - £53,333 (pending 4.5% pay rise in April)
• A company car through company car lease scheme
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (Currently up to 10% company contribution, which will increase to 12% from April 2025)
• Development opportunities in line with the Capital Field Technician Team Leader progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme 
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Regional role / Hybrid Working

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Capital Field Technician Team Leader  to join the Water Service Delivery Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators. 

The Capital Field Team Leader is primarily responsible for the day to day people management of the Capital Field Technicians. This will include operational responsibility of ensuring that the Capital Field Technicians carry out technical and customer facing activities that enable the consistent effective operation of the Water Distribution network in relation to Capital Works.

Ensuring that Proactive network operations are undertaken; there is completion of operational risk assessments, and that Capital Field Technicians respond effectively to network failure caused by capital works, to minimise the impact upon key performance targets, including those relating to Water Supply Interruptions, Water Quality and Customer Service.  

The delivery of front-line customer service, resolving customer queries, and driving resolution through a combination of problem solving, network optimisation where required.

Where you fit in:

As our Capital Field Technician Team Leader you will

• Lead the team to deliver the capital programme by setting clear expectations linked to business targets, conducting meaningful performance discussions, and recognizing and rewarding the right performance and behaviors.
• Ensure high levels of customer satisfaction and manage escalated customer issues to appropriate resolution, maintaining direct line of sight to YW performance commitments.
• Apply the YW Performance Management Process consistently, assessing individual performance fairly and monitoring against Personal Development Plans.
• Ensure the team understands robust financial management and commercial awareness related to capital works.
• Facilitate training for new starters and up-skill existing colleagues, ensuring mandatory health and safety training is maintained.
• Work effectively with key operational teams and colleagues to drive excellent standards and performance in health and safety, risk management, and control of work.
• Manage on-site incidents and escalate as appropriate, ensuring all health and safety policies are implemented, risks are managed, and actions are completed.
• Manage the team's resources and workload, ensuring delivery of all capital works and governance of Control of Works activity in liaison with Asset Owners. 

What skills & qualifications you will need:

• Experience of managing and developing a team.
• Knowledge of water distribution network configuration and operation.
• Understanding of capital works.
• Recognisable skillset that is preferred within the water industry, its regulators bodies and/or experience within the utility sector.
• Ability to lead and motivate field based operational roles.
• Passion for delivering excellent service.
• The ability and experience to communicate with key stakeholders at all levels within the organisation.
• Ability to practically and pragmatically assess risks and benefits within your role.
• Strong networking and influencing skills.
• Excellent prioritisation skills and the ability to effectively manage your own and others' workloads.
• Commitment to delivering challenging performance targets safely and efficiently
• Excellent written and verbal communication skills
• IT literate/ experience of using IT systems and processes.
• Experience of data handling and statistical analysis
• Excellent customer service skills 
• Full UK Driver's License

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea???

If you've got experience in Field Technician Team Leading and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing Date - Friday 28th March 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.