Customer Side Leakage Reduction Trainee Technician

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £25,524 - £27,916
• A Company van
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (Currently up to 12% company contribution)
• Development opportunities in line with the Customer Side Leakage Reduction Trainee Technician progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme 
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Harrogate and surrounding area. (Will be subject to travelling outside of area to meet business needs)   

Work type: Permanent. 37 hours per week Monday-Friday hours to be confirmed but usually 7-3 or 8-4

We have an exciting opportunity for a Customer Side Leakage Reduction Trainee Technician to join our Water Service Delivery team. This role is key to delivering industry-leading customer service and supporting Yorkshire Water’s leakage performance commitments.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators. 

You’ll take end-to-end ownership of the customer journey, working directly with customers to resolve leakage issues on private pipework, using innovative technology and proactive detection methods. This is a hands-on role where you’ll combine technical skills, problem-solving, and customer engagement to make a real impact.

Where you fit in:

As our Customer Side Leakage Reduction Trainee Technician you will

• Deliver excellent face-to-face customer service, owning problems through to resolution.
• Detect and investigate customer side leakage to meet performance targets.
• Promote and validate repair work with service partners to ensure cost-effective solutions.
• Carry out accurate surveys and support legal enforcement processes (s.75).
• Use advanced leakage detection equipment and corporate systems (e.g., Temetra, Netbase).
• Collaborate with internal teams and external partners to drive efficiency and innovation.
• Maintain the highest standards of health and safety and customer experience.

What skills & qualifications you will need:

• Strong communication and influencing skills with a customer-first mindset.
• Ability to work independently and as part of a team.
• Problem-solving skills and confidence to make decisions.
• Technical aptitude for leak detection and data interpretation.
• Full clean driving licence.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in Customer Side Leakage Reduction Trainee Technician and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing Date – 27th February 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.