Billing Solutions Inspector

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £31,972 - £37,614
• A Company van
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Billing Solutions Inspector progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme 
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Based at Cottingham Pumping Station, with travel around the North and East Yorkshire area

Work type: Permanent. 37 hours per week, Monday – Friday

We have an exciting opportunity for a Billing Solutions Inspector to join the Water Distribution team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators. 

The position of Billing Solutions Inspector forms part of the wider Metering Team within the Clean Water Service Delivery Directorate.  Service Delivery is all about putting customers at the heart of everything we do.  It means that we can give customers a seamless and consistent customer experience whilst improving our performance and providing exceptional value for money.

The Metering Team provide a reliable and helpful service to domestic and commercial customers.  You will form part of an open and informative team who are committed to providing a high level of service to each of our customers

The purpose of the role is to provide domestic and commercial customers with a high level of technical advice and to propose solutions by means of surveying the plumbing systems and water supply to rectify customer billing issues. This involves planning, decision making and the timely and effective communication with all stakeholders involved

Where you fit in:

As our Billing Solutions Inspector you will

• To carry out both basic and complex surveys to resolve customer billing issues and provided a comprehensive and technical report to enable follow on work to be carried out accurately and timely
• Demonstrate day to day management of your work basket and ensure appointment compliance.
• Support our Service Partners with issues identified as a result of our work promotion
• Provide technical support and assistance to other teams within the business when necessary in order to maintain customer service.
• Demonstrate financial awareness when making day to day business decisions.
• Act as a front-line representative of Yorkshire Water, ensuring that vehicles, corporate clothing and equipment are maintained appropriately and Company values and behaviours are demonstrated during all activities
• Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team’s wider objectives.
• Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
• Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.

What skills & qualifications you will need:

• Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.
• Develops and maintains effective internal and external relationships.
• Clearly demonstrates the Yorkshire Water company values and behaviours.
• Experience of working independently.
• Ability to asset own work pattern and manage own workload.
• Experience of working in a Customer service environment.
• Good attention to detail.
• Ability to work on own initiative.
• Ability to problem solve
• Good understanding and use of IT systems

You will also benefit from having:

• Experience of delivering against challenging business targets.
• Previous experience in a commercially orientated and / or regulated environment.
• Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.
• Previous meter reading experience.
• Understanding of household plumbing and water distribution.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you’ve got experience as a Billing Solutions Technician and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

Closing date – 21st January 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.