Leakage Team Leaders (Customer Side and Technology Deployment)

 

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

 

  • We offer a competitive salary, depending on experience £38,679 - £48,349
  • A company car through company car lease scheme
  • Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
  • Attractive pension scheme (up to 10% company contribution)
  • Development opportunities in line with the Leakage Team Leader progression plan
  • 25 days annual leave plus bank holidays - plus an extra wellness day!
  • Life assurance cover of 4 times pensionable salary
  • A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
  • Retail savings scheme 
  • Online GP service, cycle to work scheme, gym membership discounts and many more!

 

Location: Various office locations across Yorkshire depending on the Team Leader position and the opportunity to work in a hybrid capacity from home on occasion.

 

We have an exciting opportunity for a Leakage Team Leader to join the Water Distribution at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

 

What is the purpose of different Team Leader roles?

 

CSL - Customer Side Leakage

 

Passionate about customer service and a "people-first attitude".

Excellent Communication, Influencing, People Management and Objection Handling Skills. 

The Customer-Side Leakage Team Leader will manage and drive the performance of a team of Customer Side Leakage specialists to ensure the safe and efficient delivery of customer owned leakage performance in relation to water distribution assets.

This role is primarily focused on private side water distribution assets.  

Working with Leakage Teams, Service Partners, Technical Teams, and other key stakeholders (internal & external) to support the review, development, implementation, and monitoring of new ways of working to ensure that maximum efficiency is driven in the leakage find and fix process for customer side leakage.

 

Technology Deployment

 

The Technology Team Leader will manage and drive the performance of the team to ensure the safe and efficient delivery of the technology deployment programme.

Work with the Direct Line Manager and team to review, develop, implement, and monitor new ways of working and new technologies to ensure that maximum efficiency is driven in the deployment of leakage detection technology. This activity has a direct impact on reducing leak life and driving down leakage to achieve our challenging AMP8 targets.

Ensuring the Health, Safety and Wellbeing of all Team members is prioritised and promotes the training and development of the team through progression in role and regular performance discussions.

 

What we do:

 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

 

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators. 

 

Where you fit in:

 

As our Leakage Team Leader you will

 

  • Performance manages a field-based team to ensure they are working optimally and that leakage targets are being met. 
  • Deliver leakage reductions in DMA's to meet leakage performance targets
  • Work with Data Analysts to deliver accurate and efficient leakage detection.
  • Within the Team, drive excellent standards and performance in health and safety, risk management and control of work and ensure compliance with the YW Safety Policy
  • Support with the upskilling of the Team through progression planning and technical development
  • Work closely with key stakeholders including, Engineers, Data Analysist and Leakage Analysts to effectively identify where to target resources for optimal leakage reduction.
  • Have clear understanding of the financial implications, complexities and 3rd party consideration of all leakage related repair work.
  • Build a strong relationship with our Service Partners, Field Operations and Technical Support Engineers to ensure the safe and effective completion of repair and enabling work on the water distribution network.
  • Assess and implement new technologies into standard business operations to improve the effectiveness of the Team
  • Highlight and manage risks and ensure they are mitigated or escalated if required
  • Manage incidents to minimise environmental and customer impact and restore services as quickly and effectively as possible
  • Provide regular management reports on Team performance
  • Undertake management intervention when performance is deviating from plan
  • Carry out management and vehicle audits and Management audits at the required frequency to ensure compliance with health and safety
  • Create a safe and effective working environment in which everyone understands their role.
  • Partake in Leakage Team Leader 7 day working pattern including rostered night work covering the wider region while doing so.

 

What skills & qualifications you will need:

 

  • Experience of managing and developing a team
  • Knowledge of water distribution network configuration and operation
  • Understanding of Leakage and managing our underground leakage assets
  • Recognisable skillset that is preferred within the water industry, its regulators bodies and/or experience within the utility sector
  • Ability to lead and motivate field based operational roles
  • Knowledge of leakage management tools and techniques
  • Passion for delivering excellent service
  • The ability and experience to communicate with key stakeholders at all levels within the organisation
  • Ability to practically and pragmatically assess risks and benefits within your role
  • Strong networking and influencing skills
  • Excellent prioritisation skills and the ability to effectively manage your own and others' workloads.
  • Commitment to delivering challenging performance targets safely and efficiently
  • Full clean driving licence

 

You will also benefit from having:

 

  • Good understanding of Water operational structures and processes
  • Understanding of the regulatory requirements and measures for WASCs
  • Understanding of the Water Act and the Competition Act
  • Experience of setting up new functions and teams that covers process, systems and people

 

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

 

Do we sound like your cup of tea?

 

If you've got experience in Leakage Team Leader and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

 

Closing Date - 21st February 2025

 

Interviews - week commencing 24th  February and 3rd March 2025

 

Start Date - April 2025

 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 

All our roles are subject to a medical questionnaire, and further medicals when required.

 

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Leakage Team Leader