Waste Field Technician

 Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, from £27,052 to £33,530 depending on experience.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 10% company contribution)
• Development opportunities in line with the Waste Field Technician progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day! (additional days in lieu of working any bank holidays)
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme 
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: We currently have a vacancy for a Waste Field Technician to join Customer Field Services department to cover Wakefield, Halifax, Huddersfield, Bradford, Leeds and Sheffield areas areas. Applicants should live within a reasonable commuting distance from our Lower Brighouse and Esholt wastewater site and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

Work type: This is a permanent opportunity working 37 hours per week, working rotational work patterns. Once fully trained, you will be expected to take part in an out of hours standby, therefore flexibility outside of working core hours is essential.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators. 

Where you fit in:

As our Waste Field Technician, you will be working as part of a two-person team. This is a field-based role working to improve customer service and sewer performance. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.

You will be delivering a “first time fix / same day solution to customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes

The Waste Field Technician primarily responds to Internal Flooding and Restricted Toilet Use (RTU) customer problems to support the resolution of the immediate cause of the escape & to complete a thorough investigation to resolve the root cause and achieve a first-time fix / same day solution.

You will ensure Health and Safety working practices & procedures are always complied with.

The Waste Field Technician will proactively and reactively investigate the sewerage network to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the sewers and to ensure no repeats take place. Working closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

You will undertake thorough and timely investigation of issues on our sewerage system to resolve and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems. You will need to be able to utilise IT systems to collate information and relay feedback including plans and photographs.

As the key contact for the customer, you will be required to keep the customers informed of the outcome of investigations and liaise with the customer while on site.

What skills & qualifications you will need:

• It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks.
• Previous experience in a customer service-related role with face-to-face communication with customers is an essential requirement of this role.
• The successful candidate will be able to develop and maintain effective internal and external working relationships with colleagues across the business.
• You should be prepared to question unsafe working practices and be confident in reporting these to management.
• Excellent communication skills are essential as you will need to capture, evidence and feedback information. You will also need to be able to influence outcomes and make decisions.
• You will also have rational problem-solving skills and have basic IT skills as you will be using various internal IT systems to capture necessary site information on a ‘Toughbook’.
• You will be working a variety of rotas in the role to cover our working window. In addition, once fully trained in the role you will need to take part in an out of hour’s standby rota, therefore flexibility is an essential requirement of this role.
• As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.
• A full valid driving licence is a requirement of this role (with no more than 6 points)

You will also benefit from having:

• It would be beneficial if you had previous experience within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors or an understanding of drainage and sewerage systems.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you’ve got experience in front line operations and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

Closing date: 5th January 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.