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Salary & Benefits starting from £21,322 per annum dependent on experience + attractive pension + guaranteed one-off pro-rata’d bonus for remainder of financial year + 25 days annual leave & training & development opportunities in line with the Waste Field Technician progression plan.

 

We currently have vacancies for Waste Field Technicians to join Customer Field Services Team in the Waste Service Delivery Business Unit in the Bradford, Keighley and Sheffield areas. Candidates should live within the Bradford/Keighley/Sheffield District or within reasonable commuting distance.

 

These are permanent opportunities working 37 hours per week. Rotational 10-hour work patterns to cover 24/7 working, which will include late, early and weekend work patterns.

 

What will the role involve?

 

Working as part of a two-person team. This is a field-based role working to improve customer service and sewer performance. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow on work is raised in accordance with our standards and specifications.

 

You will be delivering a “first time fix / same day solution to customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes

 

The Waste Field Technician primarily responds to Internal Flooding and Restricted Toilet Use (RTU) customer problems to support the resolution of the immediate cause of the escape & to complete a thorough investigation to resolve the root cause and achieve a first-time fix / same day solution.

 

You will ensure Health and Safety working practices & procedures are complied with at all time

 

The Waste Field Technician will proactively and reactively investigate the sewerage network to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the sewers and to ensure no repeats take place. Working closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

 

You will undertake thorough and timely investigation of issues on our sewerage system to resolve and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems. You will need to be able to utilise IT systems to collate information and relay feedback including plans and photographs.

 

As the key contact for the customer you will be required to keep the customers informed of the outcome of investigations and liaise with the customer while on site.

 

Experience/skills/training needed

 

Essential

 

It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks

 

Previous experience in a customer service-related role with face to face communication with customers is an essential requirement of this role.

 

The successful candidate will be able to develop and maintain effective internal and external working relationships with colleagues across the business

 

You should be prepared to challenge unsafe working practices and be confident in reporting these to management.

 

Excellent communication skills are essential as you will need to capture, evidence and feedback information. You will also need to be able to influence outcomes and make decisions.

 

You will also have logical problem-solving skills and have basic IT skills as you will be using various internal IT systems to capture necessary site information on a ‘Toughbook’.

 

You will be working a variety of rotas in the role to cover our working window. In addition, once fully trained in the role you will need to take part in an out of hour’s standby rota, therefore flexibility is an essential requirement of this role.

 

 A full valid EU driving licence is a requirement of this role.

 

Desirable:

 

Previous experience within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors or an understanding of drainage and sewerage systems would also be beneficial. 

 

 What's in it for you?

 

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

 

If you feel this opportunity is suitable and you match the skills required, then please apply on-line and complete the application process and submitting your CV with a covering letter, outlining your key reasons for applying for the role.

 

 

Advert closing date: 30th November 2020

Interviews: TBC

 

All our roles are subject to a medical questionnaire, and further medicals when required

 

If successful for the role, you will be required to undergo a Basic Disclosure Check, through a Third-Party Company prior to commencing employment.

 

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: -

 

Yorkshire Water is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat

 

Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

 

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

 

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience, they never knew was possible.

 

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

 

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Waste Field Technician