Communications & Engagement Advisor (Living with Water)

Salary & Benefits : £35,308 -£44,134 per annum dependant on experience, company car through company lease scheme, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank holidays, 8 x bank holidays plus a wellness day and development opportunities in line with the Communications & Engagement Advisor  progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!

Location:  Hull/ Hybrid Working (a mix of office and home working)

Work type: Permanent. 37 hours per week, Monday – Friday between the working window of 8:00am-6:00pm. 

We have an exciting opportunity for a Communications & Engagement Advisor for our Living with Water Partnership to join our Strategy & Regulation team.


What we do:  


Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.  


We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.   


New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 


We currently have an exciting opportunity in our Living with Water team to work both across the business, and with our external partners, to support the communication and engagement work that is at the heart of our innovative flood resilience investment and our wider resilience work. You’ll work in our Strategic Partnerships team with a multi-agency, multi-disciplinary team. You can find out more about the ambition of Living with Water here:


Where you fit in – 

As Communications & Engagement Advisor (Living with Water) you will work with the General Manager and Partnership Teams to develop a communications and engagement strategy, that will deliver the business and partnership objectives of Living with Water (LWW) programme via multi-channel and  multi-audience engagement

You will – 

•    Lead on the development of a detailed plan to deliver the strategy and work with the team and various stakeholders  to deliver these across multi-channels and multi-audiences to achieve the Living With Water (LWW) strategy objectives
•    Monitor and evaluate the communications strategy in line with the strategic business objectives reporting back to key stakeholders
•    Ensure all events and activities deliver the business objectives of the sponsorship
•    Work with the stakeholder engagement team to ensure our engagement plan strengthens our relationships in local communities in the build up to our legacy programme and help improve overall customer and stakeholder reputation within the region, in particularly showcase the benefit Yorkshire Water brings to local communities, particularly in its offering in Hull and the East Riding
•    Work with internal stakeholders at all levels to maximise programme value within the business


What skills and qualifications you will need: 

•    Previous experience in developing a stakeholder focused programme that supports business goals and achieves positive outcomes
•    Previous experience of managing and developing internal communications channels, processes and activities and a creative mindset. Able to identify and develop a strong communications narrative that supports and enhances the reputational impact of the brand.
•    Strong numeracy and presentation skills to be able to derive meaningful actions out of a set budget across multiple channels
•    Strong analytical background to evaluate the effectiveness of the programme and provide a clear and unambiguous feedback loop back to the business for reporting.
•    A confident communicator with previous experience in building strong relationships both internally and with external stakeholders and the media. Able to present and engage a wide range of audiences from senior leadership and heads of companies to front line operations across partnership groups.
•    Strong organisational and project management skills with the ability to effectively manage a communications rollout.
•    An ability to create content that users want to engage with and ability to utilise this content to build relationships and create advocacy

The role will involve travel to different sites across Yorkshire, therefore you will need a UK driving licence with no more than 6 points.

We embrace a flexible working model, where our hybrid setup typically requires an average of one to two days in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.    


If you’re an experienced  Communications & Engagement professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.  

Please complete the online application process and submit a covering letter and CV outlining your suitability for the role.

Recruitment Process – 

Closing date – 24th July, 2024


We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply. 


If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.  


Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Communications & Engagement Advisor (Living with Water)