Smart Metering Senior Performance Analyst

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience Salary £44,873 - £56,091
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Smart Metering Senior Performance Analyst progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Hybrid working 1 or 2 days per week in the office (split between Leeds, Knostrop and Bradford)

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Smart Metering Senior Performance Analyst to join the Smart Metering Performance and Analytical reporting team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Yorkshire Water has ambitions to reduction Leakage, Per Capita Consumption and Non-household demand, and have recently submitted its case to the environmental regular DEFRA/EA and financial regulator OFWAT for the next 5 years funding. Within these plans we wish to replace 1.3Million customer meters, with Smart Meters, between 2025-2030, and install a further ~160,000 meters. This means moving from a solution which logs how much water has been used on a monthly basis and which is read every 6 months by AMR, to understanding what water has been used on an hourly basis with only a 6 hour delay in receiving the reading, utilising a Internet of Things Network.

To leverage this data to its full extend we are putting in place a team to fully understand the future service improvements, cost efficiencies and new service offerings we can provide. The team will be looking to design the end to end transition for meter related services, creating new or amending existing capabilities, designing new processes, defining analytic requirements, improving data quality, effectively contract managing partners and working with Tech to develop and embed the solutions to have us ready for smart metering in April 2025.

This role will be to lead the smart metering performance and analytical reporting team to drive demand reduction through data insight and interventions.

Where you fit in:

As our Smart Metering Senior Performance Analyst you will

• Own the strategy for the smart metering reporting requirements to support demand reduction and effective contract management.
• Be the lead for all self-serve data analytics using SQL and Power BI to develop new reports as required for the smart metering programme.
• Design and deliver the monthly reporting KPIs and supporting business processes to track and monitor the performance of suppliers and contractors.
• Be the lead on data quality ensuring that the metering technical details are consistent across all YW corporate systems.
• Own the delivery of the smart metering reporting roadmap working with Tech and the data squads to deliver cost effective analytical solutions.
• Continuous improvement of the existing smart metering reports, taking manual processes and automating where possible inline with the AMP 8 Smart Metering vision
• Line management responsibility - creating an engaged high performing team using the Performance Excellence framework.
• Support the business change required to ensure successful embedding of leakage and metering technologies for colleagues, customers, and other key stakeholders.

What skills & qualifications you will need:

• Significant experience of working with complex data sets and using data analysis models
• Have a working knowledge of SQL data analysis , or willing to learn, (MS-SQL/Databricks - T-SQL, View and table design)
• Significant experience of using IT systems including Excel, Power BI and Python
• Strong technical analytical skills as a Data Analyst
• Managing and manipulating data experience
• Experience of checking work of others and ability to build effective working relationships.
• Excellent communication skills

You will also benefit from having:

• People leader experience
• Experience of process mapping and business change
• Experience of working in a regulated environment
• Experience of smart metering technologies
• Understanding of Leakage and PCC

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you’ve got the relevant experience to be a Smart Metering Senior Performance Analyst and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

Recruitment Process:

Closing Date – 28th August 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.