Work Management and Data Specialist

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £45,017 - £56,272
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Work Management and Data Specialist
• progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme 
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future / Hybrid Working minimum 3 days a week in the office

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Work Management and Data Specialist to join the Central Control team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Central Control are a key part of how we plan to meet the changing expectations of customers and regulators. 

The purpose of the role is to provide technical expertise across the Service Delivery Business Units by integrating process and data knowledge to maintain up to date key data system environments, perform performance tuning, deliver enhancements, troubleshoot issues, and support investigations. The role also plays a key part in shaping and influencing planning and scheduling improvement programmes, ensuring that both people and process perspectives are considered when guiding interventions and solutions. Central to its success is ensuring that work management strategies and principles are effectively implemented, creating a strong interface with the business and enabling a consistent, robust work management process.

Where you fit in:

As our Workplace Management and Data Specialist you will

• Lead the improvement and optimisation of work management systems and processes, maximising opportunities and business benefits for Yorkshire Water and its partners.
• Ensure work management requirements effectively cover all activity types—customer, reactive, and planned—across all work groups.
• Influence service partners to departments to align their planning and scheduling processes with core Yorkshire Water performance metrics and customer outcomes.
• Collaborate with a community of advocates and stakeholders to transform work management processes, functionality, and system design.
• Produce high quality documentation to guide the design, build, implementation, and deployment of future work management processes and systems, including training and coaching.
• Analyse, present, and communicate detailed performance data clearly to audiences ranging from front line technicians to senior directors.
• Act as the Subject Matter Expert for work management, working closely with internal and external system experts, industry consultants, and stakeholders to benchmark best practice, identify improvements, and develop robust business cases.
• Build strong working relationships and actively engage with colleagues and contractors to support aligned decision making, safe working practices, and successful change implementation across the organisation.
• Create meaningful and useful dashboards to present in PEx Hubs and other performance related forums

What skills & qualifications you will need:

• Strong knowledge of ICOM systems and applications, supported by experience in work management roles with the ability to analyse, interpret, and understand KPIs.
• Proven ability to work both collaboratively within a team and independently, delivering projects to time and scope with strong organisational skills.
• Demonstrated experience in supporting, embedding, and influencing change, driving the right behaviours and outcomes.
• Excellent communication skills with the ability to engage effectively with key stakeholders and maintain strong internal and external relationships.
• Strong analytical and troubleshooting skills, including the ability to work with solution providers to resolve issues.
• Consistently demonstrates Yorkshire Water’s values and behaviours in all aspects of work.

You will also benefit from having:

• Strong operational expertise with experience delivering against challenging targets, ideally gained within the water, wastewater, utilities, process, or manufacturing sectors.
• Skilled in anticipating problems, understanding cause and effect, and identifying practical solutions, supported by experience in process modelling and implementing sustainable, well governed change.
• Effective negotiator and influencer with experience working on large scale, technology enabled change programmes and knowledge of planning and scheduling systems beyond the YW ICOM platform.
• Highly analytical, with the ability to interpret operational performance data related to work management systems and processes to drive informed decisions and improvements.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you’ve got experience as a Workplace Management and Data Specialist and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

Closing date – 17th April 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.