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Wholesale Service Desk Advisor

 

  • We offer a salary from £24,919 to £30,663 per annum depending on experience 
  • Annual performance related bonus
  • Attractive pension scheme (up to 10% company contribution)
  • Life assurance cover of 4 times pensionable salary
  • 25 days annual leave plus bank holidays – plus an extra wellness day!
  • A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
  • Retail savings scheme 
  • Online GP service, cycle to work scheme, gym membership discounts and many more!

 

 

Where I’d work:  Bradford / Hybrid Working 

 


Work type:  This is a temporary opportunity for 6 months. Working full time, 37 hours per week, Monday – Friday, 8:00am-4:00pm.

 

 

What we do:


 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
 

 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 
 

 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

 

 

Where you fit in? 

 

 

 We have an exciting opportunity for a Wholesale Service Desk Advisor to join us in the Added Value Services Team within the Wholesale Market Services function of the business. You will support Non-Household (NHH) Retailers and stakeholders with service requests relating to meter reading and data logging in a timely and compliant manner whilst delivering outstanding customer service. Acting as a local area expert, reviewing and managing requests and other activities in line with our industry leading Meter Reading Contract and data logging services we offer in the NHH market.  
 


This is a vital customer service role, as you will be the first point of contact for Retailers and stakeholders contacting the business. Your role will involve handling day to day queries, validating and distributing service requests working directly with the business to address retailer issues.
 
 

You will work as part of a small team to deliver excellent customer service whilst ensuring SLA’s and contractual obligations are met. Liaising with office and field-based colleagues, you will drive for improvements in efficiency and service.
 

 

 
What skills are we looking for?


 
 
As the first point of contact for retailers and customers, it is essential you have excellent communication and interpersonal skills and can demonstrate experience of providing excellent customer service.
 
 
 

You will be able to work on your own initiative and as part of a team and demonstrate an empathetic attitude with our customers.
 
 
 

You will develop and maintain effective internal and external relationships with our customers and key stakeholders. 
 
 
 

You will prioritise workload and deal with the changing demands of the business, being flexible to work between different work streams.
 
 
 

You will also be experienced in using Microsoft Office systems including Outlook, SharePoint, Word and Excel. 
 
 
 

Although we operate 24 hours a day, 365 days a year, it’s really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!
 
 
 

Do we sound like your cup of tea?  
 
 


If you’ve got experience in customer service and want to help us deliver great service for our non-household retailers and stakeholders, then be sure to apply today.  
 
 

 
Please complete the online application process and submit a covering letter and CV outlining your suitability for the role.
 

Recruitment Process – 


 
 
Closing date –8th December, 2024

 

 

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
 
 
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
 
 

All our roles are subject to a medical questionnaire, and further medicals when required.
 
 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Wholesale Service Desk Advisor

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