Wholesale Service Desk Advisor (Metering)

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
 

We offer a salary from £26,041 - £32,043  per annum dependant on experience.

•    Structured development opportunities in line with the Wholesale Service Desk Advisor progression plan
•    Annual performance related bonus 
•    Attractive pension scheme (up to 12% company contribution)
•    Life assurance cover of 4 times pensionable salary
•    25 days annual leave plus bank holidays – plus an extra wellness day!
•    A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance and partner cover. 
•    Retail savings scheme 
•    Online GP service, cycle to work scheme, gym membership discounts and many more!
 

Where I’d work:  This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place
 

Work type:  This is a permanent role. You will be working full time. You will be expected to work 37 hours per week within a working window of 8:00am-6:00pm Monday to Friday.
 

What we do:

 
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 
 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 
 

Where you fit in:

You will process and resolve retailer service requests in a timely and compliant manner whilst delivering outstanding customer service. You will act as a local area expert on the Retail Competition Market Codes (the rules outlining how activities should be undertaken). You will review and verify incoming retailer requests and outgoing service delivery activities in line with the Meter Reading Contract.

Some key responsibilities include the following - 

•    You will validate and distribute key service requests
•    Work within the SLAs set out in the market codes
•    Deliver a quality and compliant level of service
•    Act as a point of contact for Retailers
•    Maintain excellent internal and external relationships in a positive, commercial and compliant focussed manner.
•    Work directly with the business to address retailer issues and service requests.
•    Support the business to drive continuous improvement and adherence to contractual SLAs.
•    Monitor the Data Logging process

What skills & qualifications you will need:

•    Ideally you will have knowledge of meter reading and meters and a technical understanding of billing systems
•    An understanding of invoicing and payment allocation processes
•    A desire to learn, as you will need to understand the relevant legislation that impacts the role – especially market codes/standards and Water Act, relating specifically to the Wholesale Retail Code and how these impact both Yorkshire Water and retailers financially and reputationally. Full training in regards this, will be provided in the role.
•    Excellent IT skills , a good knowledge of Excel and the ability to create and present management reports
•    Effective influencing and negotiating skills, with the ability to proactively challenge and escalate issues if required
•    Able to think quickly and understand new processes 
•    Excellent customer service skills with the ability to handle and resolve escalated issue calmly and effectively. 
•    Highly organised with great attention to detail – able to review and understand detailed legal documents & MOSL Market Codes 
•    Excellent communication skills – Ability to explain metering and data logging feedback in a straightforward and simple manner to Retailers and 3rd Parties
•    Ability to work as a part of a team and to be able to self-manage
•    Flexibility and willingness to adapt in fast changing environment

If you’re an experienced customer service professional used to working in a technical/operational setting and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

 
Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.
 

Recruitment Process: 
 

Closing Date:   27th April, 2026

 If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
 
 
No agencies please.