Water Regulations Case Co-ordinator
 

Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Water Regulations Case Co-ordinator role.
 

We offer a salary from £26,345 - £32,580 per annum dependant on experience. This salary range will increase by 4.5% from 1st April.

• Annual performance related bonus 
• Attractive pension scheme (up to 10% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme 
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Where I’d work: Bradford with a hybrid, home working arrangement

Work type:  Permanent role, working full time, 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm.

We have an exciting opportunity for a Water Regulations Case Co-ordinator to play a key role in ensuring a high quality water supply to our customers. Could this be you?

What we do:
 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 
 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

Where you fit in? 
 

This role sits within the Water Service Delivery function and plays a key role in regulating the drinking water quality in Yorkshire on matters relating to the Water Supply (Water Fittings) Regulations 1999, hereinafter referred to as the Water Regulations.

You will co-ordinate resources to ensure Yorkshire Water carries out its legal duties to enforce the Water Regulations. This involves planning, scheduling, customer case management, and the timely and effective communication to all stakeholders involved. 
 

You will need excellent communication and customer service skills as the aim is to make sure the customers who we visit are fully informed and satisfied with the outcome. This often involves managing customers whose cases have no easy resolutions or are complicated and costly. You will act as the prime point of contact for all requests relating to the Water Regulations and will be required to communicate and liaise regularly with customers, Water Regulations Inspectors and other stakeholders to ensure the efficient coordination of our inspection programmes.  You will take ownership of customer cases to ensure remedial works are completed, managing resources to plan follow-up inspections or enforcement actions as appropriate, and will prioritise workloads to deliver timely, compliant, and cost-effective solutions through negotiation with customers.  
 

You will deliver a professional and high-quality service to all customers, while maximising the resources within the team to deliver the inspection programme.
 

What skills & qualifications are we looking for? 

• Excellent customer service skills
• Good interpersonal skills and able to build up effective working relationships with a range of key stakeholders internal and external to the Company
• Able to operate flexibly 
• Excellent communication skills as you will be speaking to customers on the telephone
• Highly organised and has good attention to detail to ensure right first time performance
• Strong team player 
• IT skills

Although we operate 24 hours a day, 365 days a year, it’s really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

If you’ve  excellent organisational and customer service skills and want to help us deliver exceptional service to our customers whilst protecting the environment, apply today to find out what a career with Yorkshire Water can offer for you. 

Please apply online and submit an up to date CV and covering letter outlining your suitability for the role.
 
 

Recruitment Process: 
 

Closing Date – 9th March, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
 
 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
  
 

No agencies please.