Training Team Leader

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: 

Salary & Benefits - 

We offer a salary from £37,433 - £46,791 per annum, depending on experience

•    Annual performance related bonus 
•    Attractive pension scheme (up to 12% company contribution) 
•    Development opportunities in line with the Training Team Leader progression plan
•    25 days annual leave plus bank holidays – plus an extra wellness day! Life assurance cover of 4 times pensionable salary 
•    A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  
•    Retail savings scheme  
•    Online GP service, cycle to work scheme, gym membership discounts and many more! 

Location: Bradford – due to the nature of the role you are often based on site, on occasions there is hybrid working, when this is the case, we would still look for 3 days in the office.

Work type:  This is a fixed term position for 12 x months, working full time,  37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm. 

We have an exciting opportunity for a Training Team Leader to join our Customer Management Centre at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

Where you fit in:

As our Training Team Leader, you will:

•    Manage a team of 8 x learning specialists and ensure they provide an excellent service to sustain and improve the everyday performance of colleagues– through the provision of role specific training and inductions.
•    You will ensure Performance Excellence ways of working is embedded within the team. 
•    Build relationships across Yorkshire Water to ensure the provision of technical learning and development expertise is always fit for purpose to ensure the Customer Management Centre has a skilled workforce.
•    You will be responsible for transitional support from training to operation in role, to ensure consistency and quality of service.
•    Align processes and manage the relationship with the HR talent team to maintain compliance and ensure governance and consistency across Yorkshire Water Learning & Development
•    You will keep updated with changes and innovations in the field of learning, development, and coaching.

What skills & qualifications you will need:

•    Leadership skills, experience in successfully leading and managing people. 
•    Knowledge, understanding and experience of full Learning and development lifecycle (Training needs analysis, Design, Development, Delivery, Evaluation).
•    Passionate about Customer Service and able to demonstrate an in-depth understanding of what great customer service means and how to take others on the journey to achieve this.
•    Ability to develop and use insight to challenge and progress improving processes or removing blockages that impact customer experience.
•    Previous experience of leading training, development, and coaching 
•    Ability to build business case for change and to measure and monitor cost to serve.
•    A natural problem solver who seeks innovative customer focused solutions to complex problems.
•    Experienced in developing and implementing high impact, innovative talent development strategies.

It would also be beneficial if you had the following – 

•    Knowledge of quality management systems.
•    Previous experience of on-boarding processes.
•    CIPD qualification, preferably learning and development focused.
•    Experience of managing the design, delivery and evaluation of on-line learning products as part of a blended approach to learning delivery, including understanding and experience of e-learning content development using relevant authoring tools and management and maintenance of products

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! 

Do we sound like your cup of tea?   
 

If you’ve got experience in learning and development and getting the best out of people along with excellent customer service skills and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.   

Please apply online and submit an up to date CV and covering letter outlining your suitability for the role.
 

Recruitment Process: 

Closing Date –25th August, 2025
 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
 
 
No agencies please.