Third Party Claims Assistant 

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: 

• We offer a competitive salary, depending on experience (£25,524- £27,915) 
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution) 
• Development opportunities in line with the Third Party Claims Assistant progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary 
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  
• Retail savings scheme  
• Online GP service, cycle to work scheme, gym membership discounts and many more! 

Location: West Yorkshire / Hybrid Working (1-2 days in the office a week – Bradford – Relocating to Leeds Summer 2026)

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Third Party Claims Assistant to join the Insurance team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Insurance team are a key part of how we plan to meet the changing expectations of customers and regulators. Join us in a fast paced role where you’ll help deliver a smooth and supportive claims experience. You’ll log new claims accurately, keep records up to date, handle customer calls, and gather the information needed to keep cases moving. If you’re organised, customer focused, and enjoy making a real difference through great service and efficient processes, this is a fantastic opportunity to grow and thrive in a supportive team.

Where you fit in:

As our Third Party Claims Assistant you will:

• Log new claims accurately onto internal systems and the claims portal, capturing all key information. 
• Handle inbound and outbound calls to gather details, provide updates, and support customers through their claim journey. 
• Maintain organised, up to date records of all claim activity and correspondence. 
• Support Claims Handlers by gathering evidence, requesting documents, and preparing files. 
• Monitor shared inboxes and respond promptly to routine enquiries. 
• Produce clear, professional written communications including acknowledgements, updates, and information requests. 
• Work with internal teams and external stakeholders to gather information and progress claims. 
• Complete all admin tasks in line with company procedures, regulations, and data protection standards. 
• Deliver excellent customer service with empathy, professionalism, and a solution focused approach. 
• Manage your workload effectively, balancing multiple tasks and meeting deadlines. 
• Identify opportunities to streamline processes and support continuous improvement. 
• Take responsibility for your own health, safety, and wellbeing, while supporting colleagues. 
• Own your development and performance, seeking growth and learning opportunities. 
• Resolve customer queries where possible or escalate appropriately when needed. 
• Support the wider team with administrative tasks and service improvements. 

What skills & qualifications you will need:

• Strong verbal and written communication skills, with the confidence to handle customer conversations professionally. 
• Excellent organisational skills, able to manage multiple tasks while maintaining accuracy. 
• Comfortable working independently, using initiative, and following defined processes. 
• High attention to detail with a strong commitment to data accuracy and quality. 
• Confident using digital systems, Microsoft Office applications, and online portals. 
• Experience in administration, customer service, or claims handling is beneficial. 
• Knowledge of insurance, legal liability, or public liability processes is an advantage. 
• Familiarity with systems such as Figtree, SAP, or similar case management tools is desirable. 
• An understanding of Yorkshire Water operations or the Water Industry Act is a plus.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! 

Do we sound like your cup of tea?    

If you’ve got experience in Customer Service or an Administrative role and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment.

Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.