Smart Metering Support Team Leader

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £32,731 - £40,652
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Smart Metering Support Team Leader progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme 
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Smart Metering Support Team Leader to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators. 

We are excited to introduce a new role at Yorkshire Water: Smart Metering Team Manager. This position is pivotal in overseeing a team of Data Administrators who support the successful delivery of our Smart Metering programme. You will work closely with service providers to ensure smooth meter installations, manage operational responses, and handle customer service enquiries. A key responsibility will be leading the resolution of “cannot do” cases from attempted installations, ensuring backlogs are minimized and resources are effectively balanced. Additionally, you will collaborate with the wider business to address installation-related queries and complaints, driving efficiency and customer satisfaction across the programme.

Where you fit in:

As our Smart Metering Support Team Leader you will

• Lead and manage a growing team of Smart Metering Data Administrators, fostering an engaged, high-performing culture using the PeX framework.
• Set clear targets and objectives for the team to align with the overall Smart Metering programme goals.
• Collaborate with service partners and internal business functions to implement processes that support successful smart meter installations.
• Act as the Smart Metering programme representative for operational complaints, ensuring timely and effective resolution.
• Take accountability for resolving failed smart meter exchanges by working closely with service partners to minimise delays and backlogs.
• Drive team development through coaching, training, and upskilling to ensure competence and effectiveness in daily tasks.
• Monitor and report on team performance, intervening when necessary to keep delivery on track and maintain high standards.
• Create a safe, collaborative working environment that prioritises customer needs while balancing operational and service requirements.

What skills & qualifications you will need:

• Experience of managing and developing a team
• Knowledge of Smart Metering
• Strong Analytical skills
• Experience of delivering excellent service for customers through a team
• The ability and experience to communicate with key stakeholders at all levels within the organisation and externally
• Ability to practically and pragmatically assess risks and benefits within your role
• Excellent prioritisation skills and the ability to effectively manage your own and others workloads.
• Commitment to delivering challenging performance targets safely and efficiently
• Full driving licence

You will also benefit from having:

• Strong IT skills
• Knowledge of MS BI
• Experience of performance management in teams

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you’ve got experience in delivery excellent customer service whilst managing and developing a high performing team  and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

Closing date – 21st January 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.