Smart Metering Data Administrator - Customer Side Leakage (CSL)


Salary & Benefits: Salary £26,777 - £33,160 per annum dependant on experience, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank holidays, plus a wellness day. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! 


Work type: 12 Month fixed term contract. 37 hours per week, Monday – Friday.  Hybrid working, 1 day per week in the office on average. 


Location: Bradford, Buttershaw. BD6 2SZ


We have an exciting opportunity for a  Smart Metering Data Admin to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? 


What we do: 


Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. 


We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.  


We have ambitions to reduce Leakage, Per Capita Consumption and Non-household demand, and have recently submitted its case to the environmental regular DEFRA/EA and financial regulator OFWAT for the next 5 years funding. Within these plans we wish to replace 1.4Million customer meters, with Smart Meters, between 2025-2030, and install a further ~160,000 meters. This means moving from a solution which logs how much water has been used on a monthly basis and which is read every 6 months by AMR, to understanding what water has been used on an hourly basis with only a 6-hour delay in receiving the reading, utilising a Internet of Things Network. 


To leverage this data to its full extend we are putting in place a team to fully understand the future service improvements, cost efficiencies and new service offerings we can provide. The team will be looking to design the end-to-end transition for meter related services, creating new or amending existing capabilities, designing new processes, defining analytic requirements, improving data quality, effectively contract managing partners and working with Tech to develop and embed the solutions to have us ready for smart metering in April 2025. 


The project team initial objective is to create an initial capability and programme roadmap, at which point the ongoing team requirements can be designed for extension of the programme team into 2025 and beyond. 


Where you fit in: 


As our Smart Metering Data Admin, you will 


  • Support the team's leakage reduction target by embedding new Model office processes for continuous flow identification using smart meter data.  
  • Use the smart metering continuous flow reports identify leakage opportunities that require an intervention and take appropriate action to fix, promoting customer self-fix. 
  • Work with the Operational Contact Centre and Loop to ensure a seamless customer journey. 
  • Track and monitor the meters that have been identified as having continuous flow through to fix. 
  • Raise Section 75's if necessary. 
  • Support the performance analyst to track and report benefits attained. 
  • Build effective working relationships with a range of colleagues both internal and external. 
  • Administer the smart metering mailbox providing support to customer data request. 
  • Be the main point of contact for any smart metering queries from customers, colleagues, or suppliers. 


What skills & qualifications you will need: 


  • Experience of processing high volumes of data  
  • Experience of using your own initiative to problem resolve 
  • Experience of working with different IT systems inc Excel 
  • Able to build effective working relations 
  • Good attention to detail 
  • Confident in using own initiative and have an investigatory nature 
  • Well organised and good time management skills  


You will also benefit from having: 


  • Understanding of Leakage 
  • Working knowledge of Yorbil, ICE, SAP  
  • Experience of working in a regulated environment 
  • Experience of smart metering or metering 
  • Experience of processing complex meter data 
  • Negotiation skills 


Although our assets are operational 24 hours a day, 365 days a year the company is committed to support flexible work patterns and job share options, where possible, to give you more control over your time and responsibilities. Whether you have child-care responsibilities or are looking for the ideal work-life balance our flexible options can offer work patterns that suit your needs. 


If you’re an experienced administrator and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you. 





We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.  


If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.   


Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.  


Please, No agencies.  



What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Smart Metering Data Administrator