Smart Metering Customer Side Leakage (CSL) Agent - 12 Month Fixed Term Contract

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £25,524 - £30,331
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (Currently up to 12% company contribution)
• Development opportunities in line with the Smart Metering Customer Side Leakage (CSL) Agent progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Buttershaw / Hybrid Working (1-2 days office a week - Bradford)

Work type: 12 Month Fixed Term Contract -  37 hours per week, Monday - Friday

We have an exciting opportunity for a Smart Metering Customer Side Leakage (CSL) Agent to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.

The role involves supporting the team's leakage reduction targets by contacting customers identified through smart meter data as having continuous flow issues. This includes collaborating with the Operational Contact Centre and Loop to ensure a seamless customer journey, tracking and monitoring affected meters until the issue is resolved, and raising Section 75s if necessary. Building effective working relationships with both internal and external colleagues is crucial.

Additionally, the role requires administering the smart metering mailbox to support customers and acting as the main point of contact for any smart metering queries from customers, colleagues, or suppliers. Generic accountabilities include building capability through self-development, complying with corporate governance requirements, and developing commercial awareness through on-the-job experience and interaction with other functions.

Where you fit in:

As our Smart Metering Customer Side Leakage (CSL) Agent you will

• Support the team's leakage reduction target by contacting customers who have been identified as having a continuous flow through smart meter data
• Work with the Operational Contact Centre and Loop to ensure a seamless customer journey
• Track and monitor the meters that have been identified as having continuous flow through to fix.
• Raising Section 75's if necessary
• Build effective working relationships with a range of colleagues both internal and external
• Administer the smart metering mailbox providing support to customers
• Be the main point of contact for any smart metering queries from customers, colleagues or suppliers

What skills & qualifications you will need:

• Customer service experience
• Experience of using your own initiative to problem resolve
• Able to build effective working relations
• Good attention to detail
• Confident in using own initiative and have an investigatory nature
• Well organised and good time management skills

You will also benefit from having:

• Understanding of Leakage
• Working knowledge of Yorbil, ICE, SAP
• Experience of working in a regulated environment
• Experience of smart metering or metering
• Negotiation skills

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you are a motivated and enthusiastic technical engineer with a passion for health and safety excellence and achieving targets, this could be the perfect opportunity for you.

Closing date – 14th October 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.