Salary & Benefits: Salary range £35,919 - £44,900 per annum dependant on experience with salary progression in role supported through your skills development against the progression plan, performance bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank holidays, plus a wellness day. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!
 

Location: Bradford with a hybrid, home working arrangement (3 x days in the office per week)
 

We are currently looking for a Resource & Asset Planning Team Leader to join our Customer Experience function. 
 

This is a temporary opportunity for 12 x months, working full time, 37 hours per week on a shift pattern between the working hours of 6:00am till 10:00pm and Monday to Sunday.
 

What we do:
 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 
 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 
 

Where you fit in:
 

As our Resource & Asset Planning Team Leader, you will manage and lead a team of Schedulers and deliver an effective and efficient management of the scheduling/planning, coordination, and allocation to service delivery functions. 
 

You will lead the team to provide a highly valued service to both internal and external customers, creating personal development plans and training strategies to drive world class performance in scheduling and provide coaching and support in developing relationships across Customer Field Services and Customer Experience.
 

Furthermore, you will ensure scheduling, planning, coordination and allocation of business processes are robust and consistently adhered to throughout the team.

 Some of the key responsibilities of the role are as follows -  
 

•    Lead the team to deliver excellent performance by setting clear expectations linked to business targets, having meaningful performance discussions that recognise and reward right performance and behaviours and challenges where individual performance and behaviours do not meet expectations
•    Drive excellent standards and performance in health and safety, risk management and control of work and ensure compliance with the Yorkshire Water Safety Policy
•    Ensure efficient validation in resource optimisation, asset optimisation and customer care through effective jeopardy management, planning and scheduling requirements for the asset and operational plans and procedures to ensure compliance with internal targets and team commitments
•    Ensure that the Resource & Asset Planners are adequately resourced through the 7 day working period to deliver its main objectives
•    Provide advise and support on escalated and complex cases
•    Create and develop a strong working relationship with key stakeholders across the business and Service to ensure that common goals, outcomes, processes, protocols and procedures are aligned and consistent and to maintain a high level of performance by understanding and sharing each other’s goals, challenges and strategic direction.  Also ensure that excellent customer service is delivered to internal and external customers 
•    Ensure a swift and consistent response to all customer related jobs within appointment windows
•    Drive significant improvements in productivity through improved ways of working, consistent application of IT and technology, leadership and culture
•    Manage Traffic Management Act operational activity for the whole business ensuring compliance with all processes

 What skills & qualifications you will need:
 

•    Previous experience of managing a team to motivate, lead and inspire people to maximise their potential.
•    Awareness of standards and performance in health and safety, risk management and control of work to ensure compliance with the Yorkshire Water Safety Policy.
•    Confident communicator, able to develop and maintain effective internal and external relationships.
•    Experience of supporting and embedding change; ability to influence and drive the right culture and behaviours.
•    Experience of using SAP and Advantex and able to use IT packages to plan and schedule large volumes of work.
•    A good understanding of planning and scheduling principles and the ability to champion them within the business.
•    Experience of building an effective working relationship with key stakeholders in other Yorkshire Water teams such as operational teams, other scheduling teams and the control room, maintaining a clear working interface.
•    Able to be flexible, adaptable with a can-do attitude and can cope under pressure
•    Able to drive resolution of problems and actively seeks responsibility, able to use own initiative and seek innovative solutions

We embrace a flexible working model, where our hybrid setup typically requires 3 x days in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.   

If you’re an experienced Customer Service or Planning/Scheduling  professional and want to play a vital role in delivering exceptional service for our customers, then apply today to find out what a career with Yorkshire Water can offer for you. 

Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.

Recruitment Process: 

Closing Date: 7th July, 2024

Interviews: w/c 15th July, 2024

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply. 
 
 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.  

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.