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Resource & Asset Planner


Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
 

We offer a salary from £26,497.86 - £32,911.20 per annum dependant on experience.


•    Annual performance related bonus 
•    Attractive pension scheme (up to 10% company contribution)
•    Life assurance cover of 4 times pensionable salary
•    25 days annual leave plus bank holidays – plus an extra wellness day!
•    A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
•    Retail savings scheme 
•    Online GP service, cycle to work scheme, gym membership discounts and many more!

 

Where I’d work:  Service Delivery Centre, Bradford and home-working - a hybrid working arrangement is in place for this role

 

Work type:  This is a permanent position, working full time, you will be expected to work 37 hours within a working window of 6:00am-9:00pm Monday to Friday and also some weekends, which you will receive days off during the week.

 

What we do:
 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drink-ing water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 
 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 
 

Where you fit in:
 

You will manage a variety of processes relating to our customers and understand the relative importance of competing priorities, so that business risks are managed, compliance is not compromised, and decisions are taken to help achieve our business and customer targets. 
 

You will manage customer contacts and jeopardy manage business priorities and customer commitments across a range of processes, protocols and systems to minimise customer/environmental impact.
 

You will identify potential incidents, co-ordinate response and ensure all relevant parties are communicated with especially the front-line resources.  You will also oversee operational performance and support our Customer Field Services teams to ensure that appropriate staffing levels are achieved.
 

Given that we operate within a regulated and demanding operational environment of fluctuating workloads, you must be able to be adaptable, flexible and have a resilient, determined approach, able to work under pressure.
 
 

What skills & qualifications you will need:

 

•    Previous experience of managing customers and progressing an issue to resolution
•    Previous scheduling or planning experience
•    Experience of supporting and embedding change, able to influence and drive the right culture and  behaviours.
•    You will have strong communication skills and maintain effective relationships, as your role will involve day to day liaison with a wide range of internal teams and external contractors.
•    You will be able to demonstrate the ability to work in a team and under your own initiative.
•    Planning ability - identifying priorities and actions to assist in delivering results
•    Ability to meet strict deadlines and maintain flexibility
•    Troubleshoot and investigate reporting anomalies
•    Strong IT skills with the ability to develop and deploy reporting requirements necessary to support customers and Yorkshire Water

 

If you’re an experienced customer service/planning & scheduling professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.
 

Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.

 

Recruitment Process: 

 

Closing Date:   8th December, 2024

 

Interviews w/c 16th December, 2024


 

If you get the role, you’ll need to undergo pre-employment checks, which include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. 
 

Kelda Group reserve the right to close this position before the published closing date, if necessary. So you don’t miss out, be sure to complete and send through your application as soon as you can.

 

No agencies please. 
 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Resource & Asset Planner

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