Remote Asset Planner  - Water Network 
 

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: 

• We offer a competitive salary of £35,706 to £44,633 per annum, depending on experience  
• Annual performance related bonus 
• Attractive pension scheme (up to 10% company contribution) 
• Development opportunities in line with the Service Events Co-ordinator progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day! 
• Life assurance cover of 4 times pensionable salary 
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  
• Retail savings scheme  
• Online GP service, cycle to work scheme, gym membership discounts and many more! 

Location: Bradford – Service Delivery Centre 

Work type: Permanent contract, working full time,  on average 37 hours per week Monday-Sunday. You are employed in this role on an annualised hours contract which totals 1929 hours per year, eg- an average of 37 hours per week. Your normal attendance days and daily hours will be in accordance with the operational shift rota, the rota will either be a 12hr/365 day cover or a 24hr / 365 day cover. 

We have an exciting opportunity for a Remote Asset Planner - Water Network 24/7  to join our Service Delivery Centre at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in?

As a Remote Asset Planner Water Network 24/7 colleague you will deliver operational excellence across all clean water network assets with customer service at the forefront whilst maintaining a focus on Health & Safety, regulatory compliance, operational integrity and resilience in relation to our Performance Commitments.

You will - 
 

• Resolve high priority, complex and emergency problems. 
• Manage escalation incidents and ensure that incidents are brought to resolution as quickly as possible.
• Use a high level of technical knowledge in relation to our field assets in order to remotely optimise the network 
• Continually look to improve our processes and way we do things.
• Manage working hours of the field on standby in accordance with the Working Time Directive.
• Work cross team with the other 24/7 desks ensuring that we provide 24/7 resilience across the paired desks and can step in to support other areas when required. 
• Build a strong working relationship with operational teams in order to maintain a high level of performance by understanding and sharing each other’s goals, challenges and strategic direction.
• Manage customer call backs for our service partners where required and out of hours service partner response in accordance with any SLA’s in place.
• Provide support when required across the whole Control Room.
• Be environmentally conscious when considering all elements of the water cycle, i.e. rivers, network and environmental impact.
• Actively monitor/interrogate and co-ordinate response to customer contacts, considering any customer performance impacts
• Ensure that all work is validated, optimised and jeopardy managed before allocation to Field/Service Partner/Out of Hours resources

What skills & qualifications you will need:

• An ability to multi-task and deliver a high level of service when managing different tasks and activities.
• Able to cope under pressure, calmly and rationally in a sometimes, stressful operational environment.
• A strong communicator you will be able to develop and maintain effective internal and external relationships.
• Experience of supporting and embedding change, able to influence and drive the right culture and behaviours.
• Excellent customer service skills.  
• Ability to negotiate and influence.
• Good team working skills  
• Commitment and flexibility are essential.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! 

Do we sound like your cup of tea?   
 
 

If you’ve got previous experience in customer service, operational planning/scheduling and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.   

Please complete the online application process and submit a covering letter and CV outlining your suitability for the role.
 

Recruitment Process –  
 

 Closing date – 16th October, 2024
 

 
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
 

 No agencies please.