Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary (salary band 4c) from £38,899 to £48,623 per annum, depending on experience  
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Remote Asset Planner progression plan
• 25 days annual leave plus bank holidays – plus two extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme 
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will be based at our offices at Leeds Valley Park in Leeds.

Hours of work: Your annualised hours will total 1929 hours per year, i.e. an average of 37 hours per week, and your normal attendance days and daily hours will be in accordance with the shift rota. The rota will either be a 12hr/365-day cover or a 24hr / 365-day cover.

We have an exciting opportunity for a Remote Asset Planner Water Network 24/7 to join our Service Delivery Centre at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in?

As a Remote Asset Planner Water Network 24/7 colleague you will deliver operational excellence across all clean water network assets with customer service at the forefront whilst maintaining a focus on Health & Safety, regulatory compliance, operational integrity and resilience in relation to our Performance Commitments.

You will -

• Resolve high priority, complex and emergency problems.
• Manage escalation incidents and ensure that incidents are brought to resolution as quickly as possible.
• Use a high level of technical knowledge in relation to our field assets in order to remotely optimise the network
• Continually look to improve our processes and way we do things.
• Manage working hours of the field on standby in accordance with the Working Time Directive.
• Work cross team with the other 24/7 desks ensuring that we provide 24/7 resilience across the paired desks and can step in to support other areas when required.
• Build a strong working relationship with operational teams in order to maintain a high level of performance by understanding and sharing each other’s goals, challenges and strategic direction.
• Manage customer call backs for our service partners where required and out of hours service partner response in accordance with any SLA’s in place.
• Provide support when required across the whole Control Room.
• Be environmentally conscious when considering all elements of the water cycle, i.e. rivers, network and environmental impact.
• Actively monitor/interrogate and co-ordinate response to customer contacts, considering any customer performance impacts
• Ensure that all work is validated, optimised and jeopardy managed before allocation to Field/Service Partner/Out of Hours resources

What skills & qualifications you will need:

• An ability to multi-task and deliver a high level of service when managing different tasks and activities.
• Able to cope under pressure, calmly and rationally in a sometimes, stressful operational environment.
• A strong communicator you will be able to develop and maintain effective internal and external relationships.
• Experience of supporting and embedding change, able to influence and drive the right culture and behaviours.
• Excellent customer service skills. 
• Ability to negotiate and influence.
• Good team working skills 
• Commitment and flexibility are essential.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you’ve got previous experience in customer service, operational planning/scheduling and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

Closing date – 16th September

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.