Performance Excellence Process Lead

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

We offer a salary from £46,467 to £58,084 per annum depending on experience

• Annual performance related bonus
• Structured development opportunities in line with the Performance Excellence Process Lead progression plan
• Attractive pension scheme (up to 10% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Where I’d work:   Bradford/ Hybrid Working

Work type: This is a fixed term role for 12 x months. Working full time, 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm.

We have an exciting opportunity for a Performance Excellence Process Lead to join the Performance Excellence Team within our People function at Yorkshire Water and be at the forefront of change. You will be reviewing, recommending, and supporting the implementation of improvement opportunities across the business.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

 Where you fit in:

As our Performance Excellence Process Lead you will play a key role in driving Performance Excellence and be at the forefront of change. You will be reviewing, recommending, and supporting the implementation of improvement opportunities across the business. You will work closely with the Business Teams to identify opportunities for change and improvement, supporting the development, streamlining and redesign of internal business processes in line with Yorkshire Water process governance. As a subject matter expert, you will upskill and coach others in Continuous Improvement methodology, problem solving tools, and change techniques.

You will –

• Work collaboratively with business teams to analyse business processes across the end-to-end journey identifying opportunities for improvements
• Work with business teams to support them in identifying risks and control points
• Help translate business processes into a language that an end-user will understand to bring about change
• Provide support to business end users once the process improvement change has been implemented
• Support and upskill teams across the business in the application of problem solving and CI tools, providing coaching and mentoring support.

What skills and qualifications you will need:

• You will be able to understand a variety of complex systems and business processes quickly
• You will be flexible and adaptable; able to work in ambiguous situations
• You will have previous experience with organisational change efforts
• Highly organised you will have a keen eye for accuracy and effectiveness and will set and maintain high performance standards.
• Preferably trained to minimum Green Belt level in Lean Six Sigma.
• You will plan and organise tasks and work responsibilities to achieve objectives, allocating resources properly.
• Clear and confident communicator with an ability to clearly articulate messages to a variety of audiences
• Excellent listener
• Natural problem solver, with experience of root cause analysis and identification. You will analyse problems by gathering and organising all relevant information. Suggesting and implementing, where appropriate, the identified solutions
• Able to understand organisational issues and challenges and how people go through change and experience the change process
• Integrity - Shares complete and accurate information. Maintains confidentiality. Adheres to organisational policies and procedures
• Initiative - Takes action to influence events. Generates ideas for improvement, takes advantage of opportunities, suggests innovations

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

 If you’ve got experience in organisational change and continuous improvement and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process.

Recruitment Process:

Closing Date:   24th October, 2024

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply. 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.  

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.