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Part Time Billing Team Manager (30 hours)
 

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Loop:

 

  • We offer a salary up to £39,957 depending on experience.
  • Hybrid working available
  • Annual company bonus
  • Attractive pension scheme (up to 12% company contribution)
  • Development opportunities in line with the Billing Contact Centre progression plan.
  • 25 days annual leave plus bank holidays – plus an extra wellness day!
  • Life assurance cover of 4 times pensionable salary
  • A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
  • Retail savings scheme 
  • Online GP service, cycle to work scheme, gym membership discounts and many more!

 


Location:  Loop Customer Management, Number One, Midpoint Business Park, Bradford BD3 7AY

 

Work type: Permanent. 30 Hours a week

 

 

What we do:

Loop is a contact centre dealing with billing calls for Yorkshire water, they also provide a range of other services to Yorkshire water including income collection & Debt recovery. It is a Great Place to Work and have been awarded a one-star award and deemed an outstanding company to work for.

 

Colleague wellbeing and a genuinely positive work experience for all are key priorities. We achieve this through our Wellbeing strategy and our Great Place to Work Team.  We are continuously evolving and improving our ways of working and you will support us in achieving our vision of “A thriving Yorkshire.  Right for Customers.  Right for the environment.”

 

 

Where you fit in:

You will support the team by identifying specific coaching needs, areas of focus and develop action plans through good coaching conversations. 

Support and performance manage your team through monthly catch ups and develop the team to meet their own and team goals, through personal development plans and progression within role. 

You will coach the team using a coaching framework to identify customer specific needs and offering them the best suitable support or solution. 

Identify and communicate key messages effectively. 

Build and maintain strong working relationships with stakeholders and other areas of the business. 

Optimise performance by proposing solutions & encouraging the team to do the same.

Understanding GDPR guidelines and the business rules of retention of data.

Support the delivery of our Business Plan with effective recruitment and planning. 

 

Supports colleagues’ holistic wellbeing by using available support networks.   



 

What skills & qualifications you will need:

For this role we are looking for a leader who can bring their best.

It is essential you have experience in coaching, supporting and developing a team within a fast paced, customer facing environment. 

Your excellent planning, organisational, motivational and leadership skills will also be essential in achieving high team engagement and ensuring the highest standards of customer experience is delivered by your team. 

You will need to be able to demonstrate the ability to quickly implement tactical plans to deliver strategic objectives. 

You will have effective communication and influencing skills whilst being able to effectively manage stakeholders. 

You will have a track record of improving processes, coaching teams into delivering better results and create opportunities for them to progress. 

You will be a focused and resilient individual with previous people management experience in a customer facing environment. 

You will have excellent leadership, strong commercial acumen, connecting needs of clients and internal mechanisms to create value. 

 

 

 

Do we sound like your cup of tea?  

If you’ve got experience in managing a team within a contact centre or a role which is similar and want to be part of our team, then be sure to apply today.  

 

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.


Recruitment Process


 

Closing date – 30th May


Interview dates – 5th, 9, 10, 11th June for interviews

 

 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

  

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

 

 

“Bring your best, create connections, make it better and see it through”

 

 

  

 

 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Part Time Billing Team Manager

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