Protective Security Operations Centre Technician

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: 

• We offer a competitive salary, depending on experience + a 20% shift allowance (£28,163 - £34,770) 
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution) 
• Development opportunities in line with the Protective Security Operations Centre Technician progression plan
• 25 days annual leave plus bank holidays – plus 2 extra wellness days! 
• Life assurance cover of 4 times pensionable salary 
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  
• Retail savings scheme  
• Online GP service, cycle to work scheme, gym membership discounts and many more! 

Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future – Full time working in the office in Leeds.

Work type: Permanent. 37 hours per week, Monday – Friday. 

We have an exciting opportunity for a Protective Security Operations Centre Technician to join the Technology team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Technology team are a key part of how we plan to meet the changing expectations of customers and regulators.  

Join our Protective Security Team and play a vital role in keeping our people, assets, and operations safe. As a PSOC Technician, you'll work in a fast-paced environment monitoring security systems, coordinating incident responses, and supporting critical security operations. This is an excellent opportunity for a proactive and organised security professional who enjoys problem-solving, working with technology, and making a real impact every day.

Where you fit in:

As our Protective Security Operations Centre Technician, you will:

• Manage the day-to-day operation of the Protective Security Operations Centre (PSOC).
• Respond promptly to IDS alarms and VSS alerts, ensuring service standards are met.
• Support security operations through monitoring, incident response, escalation, and investigations.
• Provide system administration and first-line support for PAC, Abloy Cliq, security contracts, guarding requests, and associated databases.
• Maintain PSOC records, reports, spreadsheets, tracking systems, and fault logs.
• Assist with training and development of PSOC operators, PST members, and security guards.
• Liaise with internal stakeholders, contractors, and external agencies to support security activities.
• Conduct routine system checks, identify issues, and support continuous improvement initiatives.
• Provide shift cover and administrative support as required.
• Ensure compliance with company policies, regulatory requirements, and Health & Safety standards while promoting high performance and ethical behaviour.

What skills & qualifications you will need:

• Excellent interpersonal, communication, and customer service skills. 
• Experience working in a control room environment, ideally with VSS monitoring systems. 
• Proficient in Microsoft Office applications. 
• Professional telephone manner with strong stakeholder management skills. 
• Strong organisational and time management skills, with the ability to manage multiple priorities. 
• Reliable, thorough, and proactive approach to work, with strong attention to detail. 
• Experience working within established policies, procedures, and compliance standards. 
• An effective team player who collaborates well with colleagues and stakeholders. 
• Adaptable and willing to learn new technologies and systems to improve operational performance. 
• A flexible approach to working patterns, including days, nights, weekends, and short-notice shift cover

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! Do we sound like your cup of tea?   

If you’ve got experience in a control room environment and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.   

The closing date for this role is the 17th of August 2026.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required.We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.