Non-Household Smart Metering Deployment and Engagement Lead

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £41,133 - £48,642
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Non-Household Smart Metering Deployment and Engagement Lead progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme 
• Online GP service, cycle to work scheme, gym membership discounts and many more!

 Location: Midway, Buttershaw / Hybrid Working (1-2 days office a week - Bradford)

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Non-Household Smart Metering Deployment and Engagement Lead to join the Water Distribution team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators. 

Yorkshire Water have moved to a position of Smart metering as standard and will have ~1.6 Million Smart meters operating by the end of AMP8. Significant business change is requires across people, process and systems to embed this asset type and the opportunities to efficiency and service it presents.

This role will ensure the successful rollout of the smart metering programme focusing on the non-household customers, ensuring the correct regulatory requirements are followed and the delivery milestones are achieved inline with the Ofwat PCD.

Where you fit in:

As our Non-Household Smart Metering Deployment and Engagement Lead you will

• Act as the primary NHH smart metering representative, collaborating with business customers, retailers, and Wholesale Market Services to support the successful deployment of 116,000 smart meters by the end of AMP8.
• Lead the NHH workstream within the technology programme, ensuring alignment with overall strategic goals and programme milestones.
• Identify, manage, and report NHH-specific project risks, issues, and dependencies, maintaining a comprehensive RAID log.
• Ensure full compliance with NHH market codes and regulatory requirements throughout the smart metering programme.
• Coordinate all NHH workstream activities, ensuring timely delivery of key project objectives and stakeholder engagement.
• Drive retailer engagement and communication in line with the smart metering strategy, acting as the key interface between retailers and the programme.
• Support the design, documentation, and continuous improvement of NHH business processes in collaboration with Wholesale Market Services.
• Oversee testing and sign-off of new NHH requirements, including writing test scripts, conducting UAT, and managing defect resolution.

What skills & qualifications you will need:

• Being positive and resilient, passionate about smart metering and driven to exceeding expectations through delivery
• Strong stakeholder management and experience of managing a wide network effectively.
• Excellent communication skills with the ability to engage, influence and inspire in order to create collaboration across the non-household community
• Ability to track key performance indicators (KPIs) to measure the success of the smart metering project and identify areas for improvement.
• Ability to work in face paced delivery and able to manage multiple tasks effectively
• Proactive, self motivated, organized and takes personal accountability
• Develops and maintains effective internal and external relationships.
• Experience of supporting and embedding change, able to influence and drive the right culture and behaviours.
• Experience of working in a Customer service environment.

 You will also benefit from having:

• Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.
• Has worked in metering or a water operational role 
• Knowledge of the non-household market 
• Has previous experience working in Tech change programmes
• Experience of delivering against challenging business targets.
• Advanced IT skills.
• Demand Reduction experience 

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience as a Non-Household Smart Metering Deployment and Engagement Lead and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing Date - 13th June 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.