Network Engagement Technician.

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

•    We offer a competitive salary, depending on experience £27,015 to £31,685.

•    A Company van - Our Network Engagement Technicians use Renault Zoe Silver Fleet vans which are for company use only.

•    Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).

•    Attractive pension scheme (up to 12% company contribution).

•    Development opportunities in line with the Network Engagement Technician progression plan.

•    25 days annual leave plus bank holidays – plus an extra wellness day!

•    Life assurance cover of 4 times pensionable salary.

•    A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

•    Retail savings scheme.

•    Online GP service, cycle to work scheme, gym membership discounts and many more!

Located across South Yorkshire and regional travelling may be required.

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Network Engagement Technician to join the Customer Field Services team working for our Network Health Manager at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Our Risk and Control Team are a key part of how we plan to meet the changing expectations of customers and regulators.

Yorkshire water operates and maintains 55,000km of public sewers alongside 5 million customers throughout the Yorkshire region.  The disposal of inappropriate wastes including fats, oils and greases (FOG), has significant impact on the performance of our sewers, occasionally resulting in blockages with subsequent flooding to properties and pollutions to the environment.

The Network Engagement Technician will support the delivery of industry leading customer service and operational excellence in line with the required Yorkshire Water business performance.  Required to protect Yorkshire Waters assets from network abuse whilst also Implementing our businesses network protection policies.

The role will support the Network Protection Team in identifying the sources of FOG and network abuse. The role will also be involved in audits of commercial premises to identify high risk practices, as well as distributing guidance on good waste disposal practices, in order to reduce the impact of FOG in the public sewer.

The Network Engagement Technician will also be part of the delivery of educational campaigns and will support closely the communication and engagement strategies for network protection.  Activities will include drop in sessions, council meetings, school visits, press engagements and supporting internal colleague engagement.

They will follow the enforcement process against those commercial businesses who are repeat offenders in network abuse, ensuring that evidence gathered supports the enforcement process, from informal advice, through staged letters and cautions, to court action.

The role will also heavily support the innovative projects we have in place to change customer behaviour in relation to FOG and network abuse.

Where you fit in!

As our Network Engagement Technician you will;

•    Drive excellent standards and performance in health, safety and wellbeing.

•    Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team’s wider objectives.

•    Demonstrates relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision against the demanding competitive industry benchmarks.

•    Demonstrates financial awareness when making day to day decisions.

•    Builds relationships with operational teams, service partners and customer service teams to identify and investigate possible commercial sources that are giving rise to problems on the sewer network and its associated assets.

•    Support investigations in relation to network abuse problem areas.  Ensuring the collation and gathering of evidence is completed to a high standard to support the recovery of cleaning and renovation costs.

•    Evidence collated will form part of the legal proceeding in relation to undertaking legal action against the customer where appropriate.  The evidence will be used in court so there is a real need to follow the strictest procedures to ensure regulatory and legal compliance.

•    This role has a regional focus and will require the ability to travel with some out of hours work to meet business owners during business opening hours.

What skills & qualifications you will need:

•    Excellent written & communication skills.

•    Knowledge of Health and Safety Management processes and procedures.

•    Basic knowledge or experience of water industry law or Environmental Health Legislations.

•    Understanding of compiling, analysing and problem solving.

•    Knowledge of waste water processes, common failure modes and sampling technologies with basic knowledge of the waste water network and associated assets.

•    Work co-operatively, internally and externally to the team, focusing on collective goals and demonstrable record of customer engagement, and experience of customer awareness/influencing campaigns.

•    Ability to meet strict deadlines and maintain flexibility whilst identifying and delivering continual improvement.

•    Creating and sustaining effective working relationships with all users of the network.

•    Proven ability to work in a busy environment, managing day to day reactive workloads .

•    Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.

•    Proficient In the use of IT and in-depth knowledge of Microsoft applications, YW telemetry and ICOM systems.

•    A full valid EU driving licence.

•    Procedural knowledge – understands quality systems, resources, equipment and material requirements for various job types with the basic knowledge or experience of water industry law or Environmental Health Legislations.

You will also benefit from having:

•    Experience of working in a regulated environment, with knowledge of regulatory measures, particularly Pollution, Internal/External Flooding, Customer Service measures and associated response times.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience in these areas and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Closing date for this role is Tuesday 19th August 2025.

No agencies please.