Manager of Developer Services

 
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:  

Salary & Benefits 

We offer a competitive salary of circa £78k per annum, depending on experience. 
 
 

• A company car lease/allowance scheme (£4,980 cash allowance) 
• Annual incentive related bonus (up to 15% of annual salary) 
• Private health care (Self and partner, if applicable)
• Attractive pension scheme (up to 10% company contribution) 
• Life assurance cover of 4 times pensionable salary  
• 25 days annual leave plus bank holidays – plus an extra wellness day!  
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.   
• Retail savings scheme   
• Online GP service, cycle to work scheme, gym membership discounts and many more! 

Location:  Bradford/ Hybrid Working (a mix of office and home working)
 
 

Work type: Permanent. Working full time 37 hours per week, Monday – Friday between the working window of 8:00am-6:00pm.
 
 

We have an exciting opportunity for the right individual to join us as Manager of Developer Services at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers, by playing a vital role in improving the developer experience whilst growing our business and influencing future development across the Yorkshire region. Could this be you?
 
 

What we do: 
 
 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. 
 

 
We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.  
 
 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

Developer Services works with commercial developers and customers to ensure any new developments have the correct water and wastewater plans. It plays a key role in improving the developer experience whilst growing our business and influencing future development across the Yorkshire region.
 
 

Where you fit in:
 

As Manager of Developer Services you `will support the long-term vision and strategy of both Developer Services and Yorkshire Water. You will ensure that strategic risks and growth opportunities in relation to Developer Services are identified and plans are put in place to manage the risks and maximise growth opportunities over the medium to long term.

You will provide leadership to Developer Services this encompasses managing up to 6 direct reports and managing indirectly up to 250 people including our delivery partner.  You will adopt a matrix management approach to other areas, supporting the delivery of the PR24 Strategy to meet regulatory and stakeholder requirements (both internal and external) – identifying opportunities for innovation, new ways of working and partnership opportunities.

You will drive improvements in customer experience, efficiency, productivity, health safety & environment. Working collaboratively with Directors, Senior Leaders, People Leaders, and colleagues from across Yorkshire Water, Service Partners, and key external partner organisations such as Ofwat, Water UK, Local Authorities, Home Builders Federation (Developers) and Independent Connection Providers (SLP’s/NAV’s) to shape and bring the Developer Services Strategy and Transformation Plan to life.  By doing so, you and your team enable development and economic growth across the Yorkshire region.
 

What skills and qualifications you will need:

• Previous experience of working in a commercial environment and demonstrating successful deployment of strategies within a business and of managing external contractors to deliver to time, cost, and quality
• Experience of working with regulatory bodies and committees
• Proficient in negotiating contracts and agreements with suppliers, partners, and regulatory bodies
• Pro-active style and capacity for influencing in a complex, challenging environment across a wide range of stakeholders
• Ability to produce, and succeed with, compelling investment business cases
• Working knowledge both water and wastewater networks, construction techniques and processes
• Sound knowledge of the Water Industry Act and all relevant legislation (e.g. Code for Adoption and Building Acts).
• Ability to think technically and strategically, and communicate effectively, with appreciation of investment, regulation, and legislation
• Ability to develop and implement long-term strategies that align with regulatory requirements and market demands
• Proficiency in budgeting, financial analysis, and cost management to ensure robust financial performance and efficiency
• Strong ability to lead, mentor, and develop high-performing teams
• Skills in managing emergencies and ensuring continuity of service during disruptions
• Understanding of sustainable practices and initiatives to promote environmental responsibility
• Focused on improving customer satisfaction and addressing community needs
• Able to think laterally and creatively – to see new opportunities

   
We embrace a flexible working model, where our hybrid setup typically requires an average of 2 days in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.   

Do we sound like your cup of tea?   
 

If you’re an experienced Service Delivery Manager with strong commercial acumen and great people leader skills who wants to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you. 
 

Please apply online and submit an up to date CV and covering letter outlining your suitability for the role.
 

Recruitment Process: 
 

Closing Date – 5th February, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. 
 

 All our roles are subject to a medical questionnaire, and further medicals when required. 
 

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. 
 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. 
 
 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. 
 

No agencies please.