Lead Business Analyst  


Salary & Benefits(4a): £44,254 - £55,318 up to 10% pension with 5% contribution + annual bonus + retail savings schemes + online GP access + life assurance cover + free on-site parking + 25 days holiday + 1 wellbeing day + bank holidays 

Location: Bradford, Buttershaw, BD6 2SZ/ Hybrid Working (1 office day a week – Bradford) 

Work type: Permanent. 37 hours per week, Monday – Friday.  


We have an exciting opportunity for a Lead Business Analyst to join the tec change function at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? 


What we do: 


Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. 


We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.  


New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Tech change and delivering better technological solution is a key part of how we plan to meet the changing expectations of customers and regulators.   


You will be leading the definition of technology enabled business change through the direction and supervision of other BAs as well as taken a hands on approach across the Customer change programmes and continuous improvement initiatives which will have a measurable impact within both the organisation and to YW customers. This will be a key role in helping to define the BA approach within YW and supporting in the delivery of significant change initiatives, driving forward to both enhance existing systems and implement new technologies.   


Click here to discover more about Technology at Yorkshire Water... 


Where you fit in: 


As our Lead Business Analyst, you will:  

  • Take full responsibility for business analysis within a significant segment of an organisation where the advice given, and decisions made will have a measurable impact on the efficiency or effectiveness of the organisation. 

  • Plan and leads scoping, requirements definition and priority setting for complex, strategic programmes. 

  • Facilitate business change within the organisation, drive business requirements analysis to produce requirements specifications to a level capable of being used to enable implementable change and / or IT solutions. 

  • Probe and develop a deep understanding of business processes and business operating models.  

  • Obtain customer sign-off of change and IT related requirements. 

  • Develop and display commercial awareness.   

  • Liaise with various stakeholders to develop implementation plans, including business process change, organisational change, system and behavioural change. 

  • Lead the selection of appropriate business analysis methods, tools, techniques, selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. 

  • Develop organisational policies, standards, and guidelines for requirements definition and management. 

  • Use various industry recognised tools and techniques for eliciting the actual business needs.  

  • Collect data and information from various sources and resolve conflicts by facilitating discussions between various stakeholders, including management teams. 

  • Ensure that IT delivers best value services and solutions.  

  • Drive the vision of IT services to meet the company vision, values & objectives through a rounded understanding of business operations (including the regulatory environment) and strong working relationships with our stakeholders Contribute to IT contingency and security planning aligned with the business continuity plans.  

  • Maintain strong and effective relationships with external partners, providing influence and guidance on future strategic roadmaps and ensuring value for money.  

  • Demonstrate role model professional behaviour and corporate values, consistently improving the value of technical solutions within the business with all interactions.  

  • Ensure business buy-in and commitment through appropriate governance and sign-off of requirements. 


What skills & qualifications you will need:  


  • A broad business understanding and deep understanding of own specialism(s). Performs highly complex work activities covering technical, financial, and quality aspects. 

  • Initiate influential relationships with internal and external customers, suppliers, and partners at senior management level, including industry leaders. 

  • Possess an inquisitive, questioning nature.  

  • Highly motivated & self-reliant; possess a strong sense of purpose & proactively seek responsibility and ownership. 

  • Ability to pick up & own issues or projects on behalf of the Leadership Team  

  • Strong analytical skills with the ability to convert business requirements into technical tasks 

  • Good understanding of software development practices 

  • Understanding of Agile methodologies and ways of working 


You will also benefit from having: 


  • Familiarity with ARIS Business Process Management tools 

  • Previous experience gained within the water or wastewater sectors or within the broader utilities, process, or manufacturing industry sectors. 

  • A sound mathematical aptitude would be advantageous.  

  • Professional qualifications in Business Analysis (e.g. BA International Diploma, Lean Six Sigma accreditation) 


We embrace a flexible working model, where our hybrid setup typically requires an average of 1 day in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.   


If you’re an experienced business analyst and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you. 


What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Lead Business Analyst