Insurance Claims Handler

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: 

Salary & Benefits 

• We offer a competitive salary, depending on experience (£28,967 - £35,976).
• Annual incentive related bonus (£1,000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution) 
• Life assurance cover of 4 times pensionable salary 
• 25 days annual leave plus bank holidays – plus an extra wellness day! 
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  
• Retail savings scheme  
• Online GP service, cycle to work scheme, gym membership discounts and many more! 

Location:  Bradford / Hybrid Working (2-3 days office a week – Bradford)

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for an Insurance Claims Handler to join the Insurance Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Insurance function is a key part of how we plan to meet the changing expectations of customers and regulators.  

Our Insurance department is a small, supportive and close-knit team where you’ll have the opportunity in handling a variety of claims with attention to detail and care to make a real impact and play a crucial role in ensuring our customers receive the best service. With ongoing training, a collaborative work environment, and the chance to develop your skills this is an ideal opportunity for someone looking to further their career.

Where you fit in:

As our Insurance Claims Handler, you will 

• Process personal injury and property damage claims, from initial notification to settlement. 
• Review, investigate, and assess the validity and scope of claims related to water utility incidents. 
• Collaborate with internal teams (e.g. legal, customer services) and external parties (e.g. third-party contractors, solicitors) to gather relevant evidence and witness statements, ensuring a comprehensive investigation into each claim.
• Maintain accurate and up-to-date records of all claims, actions taken, and outcomes achieved. 
• Ensure that all claims are processed in compliance with company procedures, regulatory requirements, and relevant health and safety legislation within the water utility sector.
• Provide exceptional customer service to claimants, addressing their concerns and keeping them informed throughout the claims process. 
• Demonstrate empathy and professionalism while maintaining a solution-focused approach.
• Identify opportunities to streamline processes and improve the handling of claims, contributing to departmental efficiency and customer satisfaction.

What skills & qualifications you will need:

• At least 2-3 years of experience in handling insurance claims, ideally within the water utility, or similar industries. Experience working in the insurance sector or legal field and in personal injury claims are desirable.
• In-depth understanding of insurance claims processes, including legal frameworks, liability assessments, and settlement negotiations.
• Professional qualifications in claims handling or insurance would be an advantage
• Excellent verbal and written communication skills. Ability to negotiate effectively with claimants, legal representatives, and insurers.
• Strong analytical skills and the ability to manage multiple claims simultaneously with precision and accuracy.
• Ability to assess complex situations, identify risks, and propose practical solutions.
• Knowledge of relevant regulations and industry standards governing insurance claims handling, particularly within the water utility sector.
• Be passionate about providing an excellent customer service.

You will also benefit from having:

• A degree in Law, Insurance, or a related field is desirable but not essential.
• Professional qualifications in claims handling or insurance would be an advantage. 
• Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?   

If you’ve got experience in insurance claims handling and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.   

Accessibility 

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Closing Date - 9th March 2025 - Just a heads-up! We might start interviewing and close the position earlier based on the response. To make sure you’re considered, please send in your application as soon as you can.

No agencies please.