Apply now »

IT Service Manager

 

Salary:  £50,000 - £73,000 + pension + 25 days holiday per annum + company car + annual incentive scheme + private healthcare

 

Location: Buttershaw, Bradford (hybrid working)

 

Who are we looking for?

 

We are currently recruiting for an experienced IT Service Manager to join our Tech Service team, to ensure the IT Service strategy, tools and processes within your business area are designed, delivered and continuously improved to meet current and future business requirements. You will be responsible for assurance activities in Service Transition and Operations, working with key business areas and partnering with them to build two-way relationships based on trust, up to and including Board level.

 

What will you be doing?

 

As our IT Service Manager, you will own and support contracts, renewals, and supplier management between £0.5m and £2.5m. Driving the Service First culture across our internal teams, partners, and suppliers, you will enhance service excellence in everything that is delivered, agreeing and continually reviewing key levels of service with business functions and areas. You will also:

 

  • Support and drive the Service Management strategy development, team learning and development and operational effectiveness for your business areas
  • Establish and drive partner, supplier, and internal team performance to meet end-to-end KPI's and SLAs, building a belief in service management excellence
  • Ensure the voice of the business customer is heard within the IT department and the customer understands the services, standards, KPI's and SLA’s provided by the department
  • Be responsible for ensuring the effective delivery of IT Services through monitoring and management of partners, suppliers, and internal teams
  • Ensure that service delivery, issues, impacts and improvement plans are clearly understood, documented, and communicated appropriately business wide
  • Coordinate the enablement of change via Service Transition and through change enablement into the live service
  • Drive Continual Service Improvement into all activities and work streams, pushing the ‘Service First’ mantra as a business and service representative to deliver resolution of technical debt
  • Own budget for areas of accountability, ensuring services are fully utilised, and continually reviewed to get ultimate value to contracted services
  • Manage a team responsible for Incident, problem and change management across the TEC division, ensuing a program of continual review and service improvement is in place
  • Understand the impact of any failure in the IT Service to the Critical Business Processes and functions
  • Assist in setting the department priorities to maintain a Continual Service Improvement Programme, ensuring continual management of risk, compliance and security within your business areas
  • Be a clear communicator who delivers information in a considered and professional manner, instilling calmness regardless of the point in hand
  • Manage people across the Yorkshire Water estate as part of supporting change and resolving and managing significant major incidents.

 


Knowledge and Skills Required

 

Essential:

 

As our IT Service Manager, you will have previous experience supporting transformational change in large organisations, working within DevOps, Waterfall and Agile methodologies with knowledge of the application development lifecycle. You will also:

 

  • Have demonstrable experience of driving problem management processes and items through to successful resolution
  • Be experienced in the ITIL principles (Including Incident, problem change management processes, service transition, service operations, service level management, service asset and configuration management and knowledge management) 
  • Have a good understanding of technical IT issues to enable discussions with internal and external technical specialists  
  • Have a strong understanding of applications and data security  
  • Possess an analytical and systematic approach, with the ability to change within complex issue investigations
  • Be commercially and financially astute
  • Have advanced stakeholder management, negotiation, and conflict management skills with the ability to understand complex organisational designs and structures
  • Be a strong communicator, with a high degree of written and verbal communication skills
  • Be results-oriented, with energy and passion to achieve and exceed stretching objectives and to deliver within tight timescales.


Desirable:

 

  • ITIL, ISO 20000 Service Management Standard or similar professional qualification
  • Educated to degree level and/or with appropriate professional qualification
  • Experience working in a Service Management environment or similar, with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation
  • Experience of working in a combined environment with on premise, hybrid cloud and cloud.
  • If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process


If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process

 

Closing Date - 11th October

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

IT Service Manager

Apply now »