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Head of Central Control Operations – Control, Production & Process

 

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: 

 

Salary and benefits:  We are offering a competitive salary, dependent on experience + generous pension + 25 days holiday per annum, plus a wellness day (excluding bank holidays)

 

Location: Regionally based, flexible hybrid working with a mix of home working and working from one of our regional offices.

 

Working Hours: 37 hours per week Monday to Friday. From summer 2025, the Central Control team will be based in Leeds Valley Park. We do offer the flexibility to work on a hybrid basis, with the expectation that you will regularly work from our Operational Service Centre to support your team, attend in person meetings and partake in other leadership activities, with the expectation to participate in a standby rota.

 

We have an exciting opportunity for a senior leadership role within Central Control Operations at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

 

Where you fit in:

 

You will create an inclusive environment that values different perspectives, teamwork, and collaboration, and where everyone can make a difference and reach their potential.

 

You will be very customer focused, with responsibility for creating and implementing a clear network and service vision and strategy. You will lead a central control operation that brings lifetime network and customer value with the aspiration of delivering on our brand promise of delivering experiences fuelled with ease, care and value.

 

As a leader you will build key relationships across the entire business and critically with our operational, capital and customer facing teams. You will use your influencing skills to ensure that we keep the customer at the heart of everything we do and relentlessly drive towards our ambition of always getting things right for our customers. 

 

What you will need to bring to the role

 

  • Strong leadership skills with demonstrable experience leading operational specialists with the ability to engage and influence a 24/7 shift-based workforce.
  • The resilience, energy and drive to lead a fast-paced working environment, comfortable working within periods of uncertainty 
  • Experience of strategically leading company level incident management and business continuity at all stages, from preparedness and resilience through to response and recovery
  • Operational experience with an attention to detail that will ensure a comprehensive and compliant service to customers and the environment
  • Excellent communication and influence skills with the ability to bring key stakeholders along our Central Control transformation and ensure that the ambitions for your area of the business are represented in all key business workstreams
  • Implement a performance culture and routine within the team to unleash their full potential through regular 1:1s, coaching, setting stretching objectives and providing regular feedback on performance and results 
  • Demonstrable experience working within a national multi-agency approach and managing multiple direct regulatory relationships 

 

Although we operate 24 hours a day, 365 days a year, it is important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance is not always easy! 

 

Do we sound like your cup of tea?   

 

If you have senior-level experience in Central Control Operations – Control, Production & Process and want to help us deliver outstanding service for our customers while protecting the environment, we encourage you to apply today and discover what a career with Yorkshire Water can offer.

 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, conducted through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 

All our roles are subject to a medical questionnaire, and further medicals when required.

 

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

 

No agencies please

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Head of Central Control Operations - Control, Production & Process

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