Duty Operations Engineer (24/7)

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
 

We offer a competitive salary, depending on experience from £40,167.71 - £50,210.16  per annum, also including a 20% shift allowance. 

•    Attractive pension scheme (up to 10% company contribution)
•    Annual performance related bonus
•    Life assurance cover of 4 times pensionable salary
•    25 days annual leave plus bank holidays – plus an extra wellness day!
•    A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
•    Retail savings scheme 
•    Online GP service, cycle to work scheme, gym membership discounts and many more!

Where I’d work: Service Delivery Centre – Bradford

Work type: Permanent. You will work as part of a 6-person shift team providing 24/7 technical and investigation support for pollution incident response in the Service Delivery Centre at Bradford -  BD6.

We have an exciting opportunity for a Duty Operations Engineer to join us in the Service Delivery Centre at Yorkshire Water and be a part of helping us give the very best service to our customers. Could this be you?

What we do:
 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 
 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

Where you fit in:

We currently have an exciting opportunity for a Duty Operations Engineer (Waste) to join our Yorkshire Water Control Room Team. As this is a 24/7 role you will be required to participate in a rota to ensure we have cover to maintain our high levels of performance at all times.

The role will provide technical engineering support to operational colleagues, managers, and the control room to ensure wastewater incidents are responded to quickly, investigated/evidenced to the required standard and ensuring our impact on the environment and our customers is kept to a minimum.
 
 

You will provide technical interrogation of trends and events in the Waste Water arena to provide guidance and instruction to Field staff to ensure that impacts are minimised through mitigation, proactive intervention or the deployment of an adequate response and recovery plan.
 
 

You will provide an engineering and hydraulic analysis of impact and a critical analysis of incident response to help build both tactical and process controls to mitigate the risk of future failure.

You will ensure we have systems intelligence embedded into the control room environment so that we can be predictive about asset failure and manage asset risk. This may involve developing the system capabilities to monitor trends and variations in rates of change from telemetry devices. This will also involve developing links between assets on a network and to have a drainage system view rather than a view of multiple individual points. Upfront modelling of live risk through weather data, asset availability and known hotspots.

Some of the key responsibilities include the following -
 

•    Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team’s wider objectives.
•    Drive excellent standards and performance in health and safety, risk management and control of work and ensure compliance with the Company's Safety Policy
•    Demonstrate relentless drive, energy, and determination to deliver sustainable outperformance that rigorously achieves against demanding competitive industry benchmarks
•    Ensure that robust financial management and commercial awareness form the foundation of all business decisions
•    Manage incidents relating to pollution, flooding or regulatory compliance - providing instruction and advice to minimise incident impact upon customers, the environment and operational performance
•    Drive Incident resolution through the monitoring of Incident response against key milestones and escalation triggers contained in the Incident management process, directing and organising Field activity in a timely manner to ensure optimal response
•    React to emerging incidents and provide technical support and advice to both operational teams and the control room, developing adequate response and recovery plans, as well as contingency plans. 
•    Apply hydraulic calculations and undertake hydraulic modelling to understand the potential impact of wet weather events or asset failure
•    Liaison with external stakeholders such as the Environment Agency and Local Authorities for the reporting and updates regarding relevant risks or events
•    Where a network failure occurs, ensure the impact upon customers and the environment is minimised through the direction of the appropriate operational response. Create an operational action plan and agree follow on work/investigation with the field teams to prevent a repeat
•    Ensuring that Asset Records and our Quality Management System - QMS are updated as and when errors are identified and actively liaise with field teams to promote the use of standards, QMS and site-specific procedures
•    Actively promote the use of quality management systems which hold information for site specific and wastewater system risks and operational requirements
•    Undertaking investigations for asset failures including root cause analysis and provision of accurate impact
•    Demonstrate a continuing commitment to ensuring the accurate recording of all asset failure risks identified by the team and ensure that these are accurately articulated with supporting technical documentation and risk scoring
•    Provide engineering support and coaching to other colleagues in the team and the wider business.
 
 

The role will be to work as part of a 6-person team providing extended hours, technical interrogation, and Incident Management support in the Control Room, working 12-hour shifts.
 

What skills & qualifications you will need:
 

•    High level of technical understanding within wastewater assets and operations
•    Analytical and fault diagnosis of wastewater operational processes
•    Knowledge of relevant regulatory guidance and how to apply it
•    Full knowledge of MS applications, especially Excel, PowerPoint, and Word
•    Awareness of regional telemetry systems, mapping systems and SAP would be beneficial.
•    Experience of Health and Safety management processes and systems
•    Experience in incident management and asset failure recovery
•    Rigorous attention to detail to ensure ‘right first time’ performance
•    Financial awareness

Do we sound like your cup of tea?  

If you’ve got experience in Waste Water Operations  and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

Please apply online and submit an up to date CV and covering letter outlining your suitability for the role.
 
 

Recruitment Process: 
 

Closing Date – 26th March, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
 
 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
 
 
No agencies please.