Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £38,899 - £48,623 (band 4c).
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the 24/7 Remote Asset Planner progression plan.
• 25 days annual leave plus bank holidays – plus an extra two wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in September 2026, so you’ll be based there in the future.

Work type: Permanent contract, working full time, on average 37 hours per week Monday-Sunday. You are employed in this role on an annualised hours contract which totals 1929 hours per year, eg- an average of 37 hours per week. Your normal attendance days and daily hours will be in accordance with the operational shift rota; the rota will either be a 12hr/365-day cover or a 24hr / 365-day cover.

We have opportunities for Duty Operation Coordinators - Waste) to join the Central Control at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Central Control are a key part of how we plan to meet the changing expectations of customers and regulators.

To support the WW Duty Operations Engineer in the co-ordination of responses to potential pollution incidents.  Co-ordinating resources, mitigation, maintaining clear timelines through Pollution Service Events and notifying regulators.

The role plays a key part in protecting the environment, improving resilience and enabling Yorkshire Water to meet its regulatory and performance commitments through efficient, risk-based planning of work.

Where you fit in!

As a Duty Operations Coordinator you will play a key role in protecting customers and the environment by coordinating operational responses across the wastewater network. You'll support the Wastewater Duty Operations Engineer in delivering operational excellence through effective planning, incident management and resource coordination, while maintaining a strong focus on Health & Safety, regulatory compliance, environmental protection and the delivery of Yorkshire Water's Performance Commitments. You will;

• Coordinate responses to high-priority, complex and emergency wastewater incidents, including pollution events, flooding, blockages and asset failures.
• Support the management and escalation of incidents, ensuring they are resolved as quickly and effectively as possible whilst minimising customer and environmental impact.
• Use operational data, risk information and network intelligence to prioritise, plan and coordinate activities across wastewater assets.
• Continually seek opportunities to improve planning processes, incident management activities and ways of working to enhance performance and efficiency.
• Coordinate field and service partner resources, ensuring work is appropriately prioritised, optimised and delivered in line with agreed service levels.
• Work collaboratively across the 24/7 operational desks, providing resilience and supporting wider control room activities when required.
• Build strong working relationships with operational teams, service partners and key stakeholders to ensure joined-up delivery and consistent performance.
• Manage customer escalations, service partner responses and out-of-hours operational activities in line with agreed procedures and SLAs.
• Provide operational support across the Control Room, helping to maintain service continuity and effective incident coordination.
• Be environmentally conscious in all decision-making, considering the impact on customers, wastewater networks, receiving watercourses and the wider environment.
• Actively monitor, track and coordinate responses to customer contacts and service events, ensuring customer impacts are understood and addressed.
• Ensure all work is validated, risk-assessed, prioritised and jeopardy-managed before allocation to operational teams, service partners or out-of-hours resources.

What skills, experience & qualifications you will need:

• An ability to manage multiple priorities and deliver a high level of service while coordinating incidents, planned activities and operational demands across the wastewater network.
• Able to remain calm under pressure, making sound decisions in a fast-paced operational environment where customer, environmental and regulatory risks must be carefully managed.
• A strong communicator, capable of developing and maintaining effective relationships with operational teams, service partners, customers and key internal stakeholders.
• Experience of supporting and embedding change, with the ability to influence others and promote positive behaviours, continuous improvement and operational excellence.
• Excellent customer service skills, with an understanding of the importance of minimising disruption and delivering positive outcomes for customers and communities.
• Strong negotiation and influencing skills, able to balance competing priorities and coordinate resources to achieve the best operational outcomes.
• Good team-working skills, collaborating effectively across control room functions, field operations and support teams to deliver a resilient 24/7 service.
• Commitment, flexibility and resilience, with the ability to adapt to changing priorities and respond positively to operational challenges.
• Strong organisational and planning skills, ensuring work is prioritised, risk-assessed and delivered efficiently in line with business objectives.
• A proactive and solutions-focused approach, taking ownership of issues and identifying opportunities to improve performance, efficiency and service delivery.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you’ve got experience in customer service, operational planning/scheduling and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

Closing date for this role is 11th August 2026.

We’re committed to helping colleagues prioritise their growth and development in their current roles, building essential knowledge and capabilities in their area of expertise to support a successful career.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.