Drinking Water Contacts Administrator

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £27,982 - £34,652
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Drinking Water Contacts Administrator progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
• Retail savings scheme 
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Buttershaw / Hybrid Working (1-2 days office a week – Bradford)

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Drinking Water Contacts Administrator to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators. 

This role is responsible for validating all customer contacts received in relation to the Drinking Water Quality performance commitment, ensuring accurate and reliable reporting. It also involves documenting and sharing any learning opportunities identified through the validation process to support continuous improvement and regulatory compliance. 

Where you fit in:

As our Drinking Water Contacts Administrator you will

• Review and validate all incoming customer contacts related to water quality, ensuring only appropriate contacts are included in regulatory Water Quality measures.
• Identify trends and issues in customer contact data, escalating potential concerns around data quality or process gaps to relevant teams.
• Provide accurate and timely information to support both internal and external reporting requirements, including regulatory submissions.
• Act as a key point of contact for queries regarding Water Quality contact validation processes, offering guidance and support where needed.
• Take personal responsibility for health and safety, risk management, and compliance with company policies and procedures.
• Demonstrate company values and behaviours consistently in all aspects of work and interactions.
• Build and maintain effective working relationships with colleagues, stakeholders, and cross-functional teams to support collaborative working.
• Support continuous improvement initiatives aimed at enhancing the accuracy, efficiency, and effectiveness of Water Quality contact validation processes.

What skills & qualifications you will need:

• High attention to detail and commitment to data accuracy.
• Strong organisational and record-keeping skills.
• Ability to interpret and follow validation criteria and regulatory requirements.
• Proficiency in Microsoft Office applications (especially Excel) and relevant company systems.
• Effective communication skills for liaising with internal teams.

You will also benefit from having:

• Awareness of Water Quality issues and regulatory frameworks. 
• Previous experience in data validation  

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you’ve got experience as an Administrator and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

Closing date – 17th October 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.