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Yorkshire Water Graduate Scheme – Digital UX Graduate 

 

Salary & Benefits   

 

Starting salary: £32,000, rising to £37,000 by end of year 2   

Extras: £2,000 signing bonus, annual bonus, 25 days holiday + bank holidays + wellness day   

 

  • Pension: Up to 12% company contribution   
  • Life assurance: 4x pensionable salary   
  • Permanent substantive role offer upon completion of programme subject to performance 
  • You’ll also have access to a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!  

 

Location: West Yorkshire with requirement for flexible travel across Yorkshire & Humber. 

 

Work type: Permanent. 37 hours per week between a working window of 8:00am-6:00pm Monday – Friday 

 

 

Why Yorkshire Water? 

 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.  

 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow, 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.   

 

New environmental legislation, unprecedented levels of investment, and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Shape 

 

The Graduate Programme 

 

The Graduate Programme is a two year programme offering five structured placements within your business area, with selective placements in other areas, including our core functions, such as Finance, Health & Safety, People, or Procurement, to provide a holistic and rounded business learning journey.  

   

The variety within the programme will see you working across our business and undertaking activities alongside your colleagues to meet the challenges faced by our industry ranging from how to achieve net zero carbon emissions through to how we plan for drought or flood events. 

 

We recognise that each of our graduates will have different needs and ambitions, therefore, our programme is designed to meet those individual needs so that you can shape your future career the way that suits you. We offer a balanced development programme inclusive of technical and leadership training throughout the duration of your two years with support from Sponsoring Managers, Graduate Champions, and Mentors, as well as core programme team to support you from the day you make the decision to join us.  

 

 

Customer Experience is at the very heart of how we develop a business that serves a thriving Yorkshire, right for customers, right for the environment. 

 

 

Where you’ll fit in: 

 

As a Digital UX Graduate, you will: 

 

  • Join our existing Business Insights and Service Planning team, within Customer Experience.  
  • Help to modernise our digital capability to help underpin an improved customer journey, and experience. 
  • Identify opportunities to remove wastage from our customer contact strategies through the implementation of technologies like Asynchronous messaging. 
  • Work closely with key stakeholders across Yorkshire Water to identify all opportunities to streamline processes through technology. 
  • For your duration in the role, you will be assigned a line manager and a mentor from within the Business Insights and Planning Service community. 

 

DEVELOPMENT OPPORTUNITIES: 

 

We recognise that each of our graduates will have different needs and ambitions, therefore, our programme is designed to meet those individual needs so that you can shape your future career the way that suits you. We offer a balanced development programme throughout the duration of your two years with support from Sponsoring Managers, Graduate Champions and Mentors, as well as core programme team to support you from the day you make the decision to join us. 

 

What we’re looking for -

 

  • A minimum 2:1 Bachelor’s degree in a relevant subject. 
  • An individual with a creative and strategic mindset. 
  • Ability to work in a fast paced and highly pressured customer centric environment, building designs that improve the experience we deliver. 
  • Full UK driving licence and access to own vehicle 

 

Desirable previous experience -

 

Experience in user research, wireframing & prototyping, interaction design and portfolio development are important for the role. 

 

Key Dates -

  • Closing date: 9th November 2025   
  • Assessment Centres:  between 17th November 2025 to 5th December 2025   
  • Start date:  14th September 2026 

 

 

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.   

 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.    

 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We, therefore, advise that you complete and submit your application as soon as possible. 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Digital UX Graduate

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