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Digital Product Designer

 

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: 

 

Salary & Benefits - 

 

We offer a salary from £46,523 - £58,154 per annum, depending on experience

 

•    Annual performance related bonus 
•    Attractive pension scheme (up to 12% company contribution) 
•    Development opportunities in line with the Digital Product Designer progression plan
•    25 days annual leave plus bank holidays – plus an extra wellness day! Life assurance cover of 4 times pensionable salary 
•    A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  
•    Retail savings scheme  
•    Online GP service, cycle to work scheme, gym membership discounts and many more! 

 


Location: Bradford / Hybrid Working

 

Work type:  This is a permanent position. Working 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm. 

 

 

We have an exciting opportunity for a Digital Product Designer to join the Customer Experience Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Our vision is to create an exceptional customer experience.  We are committed to delivering digital solutions that are easy and frictionless for our customers. Could this be you?

 

What we do:

 

 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

 

 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 

 

 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

 

 

Where you fit in:

 

 

We are looking for a skilled and creative Digital Product Designer to join our team, focusing on shaping engaging and user-centric website experiences. This role offers the opportunity to collaborate with cross-functional teams, including developers, product managers, and UX researchers, to deliver outstanding digital journeys for our customers.

 

Some key responsibilities include the following - 

 

•    Design and develop user-friendly, innovative, and accessible website interfaces that align with Yorkshire Water’s brand identity.
•    Collaborate with stakeholders to understand business objectives and translate them into intuitive digital solutions.
•    Conduct user research, including interviews, surveys, and usability testing, to inform and refine designs.
•    Create wireframes, prototypes, and high-fidelity mockups to communicate design concepts effectively.
•    Work closely with developers to ensure designs are implemented accurately and efficiently.
•    Maintain a deep understanding of web design trends, tools, and best practices, ensuring continuous improvement to digital platforms.
•    Advocate for user-centered design principles and accessibility standards throughout the organisation.

 

What skills & qualifications you will need:

 

 

•    Proven experience as a Digital Product Designer, UX/UI Designer, or a similar role, with a focus on website experiences.
•    Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar software.
•    Strong understanding of user-centred design principles and accessibility standards (e.g., WCAG).
•    Ability to create responsive designs that work seamlessly across devices and platforms.
•    Experience with user research techniques and data-driven design approaches.
•    Collaborative and communicative team player, capable of articulating design decisions to technical and non-technical stakeholders.
•    A portfolio showcasing previous work on digital product design projects, especially website improvements or redesigns.
•    Customer-focused mindset with a passion for creating exceptional user experiences.
•    Creative problem-solver with attention to detail and a drive for innovation.
•    Adaptability and resilience in a fast-paced environment with evolving priorities.
•    Strong organisational and time-management skills to handle multiple projects effectively.

 

 

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! 

 

 

Do we sound like your cup of tea?   

 
If you’ve got experience in Digital Product Design and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.   

 

Please apply online and submit an up to date CV and covering letter outlining your suitability for the role.
 

 

Recruitment Process: 

 

Closing Date –28th  August, 2025
 

 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 

 

 All our roles are subject to a medical questionnaire, and further medicals when required.

 

 

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
 

 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

 

 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
 
 


No agencies please.  

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Digital Product Designer

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