Developer Services Technical Administrator – Clean Water

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: 

We offer a salary from  £27,520 - £34,031 per annum dependent on experience

•    Annual performance related bonus (£1000 maximum bonus opportunity for the performance year)
•    Attractive pension scheme (up to 12% company contribution) 
•    Development opportunities in line with the Technical Administrator progression plan
•    25 days annual leave plus bank holidays – plus an extra wellness day! (Insert plus additional days in lieu of working bank holidays for operational roles or specific required wording)
•    Life assurance cover of 4 times pensionable salary 
•    A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  
•    Retail savings scheme  
•    Online GP service, cycle to work scheme, gym membership discounts and many more! 

Location: Bradford / Hybrid Working  (Typically two days in the office per week – Bradford but this is subject to change when required)

Work type: Permanent, working full time 37 hours per week, Monday – Friday. 

We have an exciting opportunity for a Technical Administrator to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

The Developer Services team provide a reliable and helpful service to property developers and the domestic and commercial customers that we service. You will form part of an open and informative team who are committed to providing a high level of service to each of our customers.

Where you fit in -

You will provide customers, internal and external, with a high level of initial application technical advice in relation to clean water matters and support whilst maintaining the integrity of Yorkshire Water assets and being fully compliant with appropriate guidelines and regulations. To enable this to happen you will handle the initial technical application as quickly as possible ensuring that the Connections Technicians have all the information required to allow a quote to be provided within our service level agreements.

Some key responsibilities include the following –

·        To review all types of clean water applications to ensure we have all the information we need to proceed
·        To monitor our suspense account to locate any application fee payments
·        Respond to written and telephone enquiries from external customers in line with regulated service standards
·        Accurately update regulatory records (Water UK submission spreadsheets) in a timely manner
·        To process checklists and raise all appropriate jobs for our Service Delivery Partner within service level agreements
·        Raise remedial work orders to our Delivery Team when issues are identified with previous work that they have carried out

·        Accurately process lead and disconnection ‘job packs’ through to our customers – using Yorbill and surveyor feedback
·        Manage allocated work streams within clean water to ensure service level agreements are prioritised and managed effectively to adhere to stringent Water UK targets
·        Complete all work items allocated with the given service level agreement to adhere to stringent Water UK targets
·        Produce accurate and relevant management information as and when required.

What skills are we looking for?

•    You will ideally have previous experience/knowledge of Developer Services clean water operations.  You will have an appreciation of the technical knowledge required in relation to the operation of clean water networks. This is essential to be able to identify the correct route an application should take.
•    You will be flexible and resilient to be able to adapt to continuous change.
•    You will have strong customer service experience and skills, dealing with a range of customer queries by written and verbal means.
•    You will be able to interpret and understand what the customer requires and will proactively ensure that we have all information required. 
•    A confident communicator you will be able to develop working relationships with a range of key stakeholders and work collaboratively with different areas of the business. You will have good influencing and negotiating skills and be able to work on your own initiative, managing a busy and varied workload often with stringent timescales.
•    You will have excellent customer service skills and be able to show empathy for the customer, ensuring they have an excellent and seamless customer experience.
•    You will have good numeracy skills, alongside the ability to handle and manipulate data accurately. 
•    You will have excellent IT skills, ideally with previous experience of Yorkshire Water corporate systems including: ICE, Odyssey, SAP, Yorbill and Lotus Notes, Survey Feedback Repository. Although, full training will be provided.  Previous experience in the use of Microsoft Office - including Work and Excel, SharePoint is essential.

 Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! 

Do we sound like your cup of tea?   

 If you’ve got strong experience in customer services and administration and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process providing a CV and covering letter detailing why you feel you’re a suitable candidate for the role.

Recruitment Process – 

Closing date – 19th September, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
 
 
No agencies please.