Developer Infrastructure Manager

Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Developer Infrastructure Manager role.

We offer a competitive salary, circa £60k per annum, dependant on experience

•    A company car lease/allowance scheme
•    Annual incentive related bonus (up to 10% of annual salary)
•    Private health care (self only)
•    Attractive pension scheme (up to 12% company contribution)
•    Life assurance cover of 4 times pensionable salary
•    25 days annual leave plus bank holidays – plus an extra wellness day!
•    A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
•    Retail savings scheme 
•    Online GP service, cycle to work scheme, gym membership discounts and many more!

Where I’d work: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future. The role involves hybrid working, you will be expected in the office 2-3 days per week 

Work type: Permanent. Working full time, 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm.

We have an exciting new opportunity for a Developer Infrastructure Manager to join us in the Customer Experience function and be responsible for transforming our service to large scale developers…Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

Where you fit in:

As our Developer Infrastructure Manager you will lead the water and wastewater teams responsible for delivering exceptional customer experience to large developers, NAVs, and SLPs, external partners who play a pivotal role in infrastructure growth across Yorkshire. 

You will drive strategic improvements across customer experience, operational efficiency, technical delivery, and commercial performance, ensuring regulatory compliance, consistent service outcomes, and a collaborative partnership model that supports sustainable housing development. 

This role requires you to build and lead a high-performing operational team with the capability, agility, and insight to meet the evolving needs of large developer/NAV & SLP customers and industry partners. You will shape an operating model that is digitally enabled, transparent, and fully aligned to industry best practice and customer expectations. 

Collaboration will be central to your success, working with Yorkshire Water colleagues, regulators, and industry bodies (such as OfWat, WaterUK, Local Authorities etc.), you will help deliver the Developer Services Strategy and Transformation Plan, ensuring our service offering meets and exceeds expectations in an evolving and highly regulated environment.

What skills & qualifications are we looking for? 

•    Educated to degree level/or substantial experience in senior management and leadership roles within complex customer centric environments. 
•    In-depth knowledge of the water industry, with a strong preference for experience in Developer Services or regulated customer service environments. 
•    Proven experience working in or with Developer Services, infrastructure delivery, or regulated customer-facing environments. 
•    Strong understanding of the NAV/SLP/Developer market, with experience managing strategic relationships and performance. 
•    Demonstrated success in leading customer-focused transformation in a regulated utility or construction environment. 
•    Hands-on experience leading customer experience transformation, digital service enhancements, or process redesign within a regulated utility or similar sector. 
•    Strong leadership credentials with a proven track record in managing and developing large, diverse teams. 
•    Capable of setting strategic direction, managing performance, and addressing underperformance effectively. 
•    Excellent leadership and team management capability, including coaching, performance management, and change leadership. 
•    Resourceful and resilient, with a relentless focus on delivering against performance excellence targets. 
•    High-level commercial acumen with understanding of cost recovery, infrastructure funding, and pricing, with the ability to apply this knowledge to operational efficiency. 
•    Advanced analytical and problem-solving skills, with the ability to interpret data and make informed decisions. 
•    Skilled in stakeholder engagement and influencing at all levels, both internally and externally. 
•    Proficient in IT systems and Microsoft Office applications, with the ability to quickly adopt and leverage new technologies.

Although we operate 24 hours a day, 365 days a year, it’s really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?  

If you’ve got experience in Senior Leadership roles within Developer Services or within regulated customer service environments and strong stakeholder management skills and are passionate about delivering an exceptional service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

If you are interested in this exciting opportunity, then please complete the online application process and submit a covering letter and CV outlining your suitability for the role.

Recruitment Process – 

Closing date –20th November, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
 

 
No agencies please.