Demand & Capacity Manager
 

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
 

We offer a salary from £50-70k per annum depending on experience

• A company car lease/allowance scheme (£2,510 cash allowance)
• Annual incentive related bonus (up to 10% of annual salary) 
• Private health care (self only)
• Attractive pension scheme (up to 12% company contribution from April) 
• Life assurance cover of 4 times pensionable salary 
• 25 days annual leave plus bank holidays – plus an extra wellness day! 
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.  
• Retail savings scheme  
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Where I’d work:   Bradford/ Hybrid Working 

Work type: This is a permanent role, working full time, 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm. 

We have an exciting opportunity for a Demand & Capacity Manager to join the Central Control team in the Customer Experience function at Yorkshire Water. You will be responsible for the creation, implementation and management of the Demand & Capacity plan and strategy, using analysis, forecasting and scenario modelling to balance long-term demand (work volumes) and capacity (resource levels).
 

What we do:
 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 
 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

 Where you fit in:

As our Demand & Capacity Manager you will be responsible for managing the Demand & Capacity plan, using analysis, forecasting and scenario modelling to balance long-term demand (work volumes) and capacity (resource levels). You will identify opportunities to optimise the forecast plans, mitigate foreseeable risks to service and make decisions with key stakeholders (e.g. Engineering, Service Operations, Central Control, Field Operations and Maintenance). You will be responsible for leading, developing and continually improving this capability within the Customer Experience function.

You will – 
 

• Lead Demand & Capacity activities Yorkshire Water’s operation ensuring delivery to optimise asset health, improve service, operational efficiency and costs. 
• Work with Yorkshire Water stakeholders (Engineering, Service Operations, Central Control, Field Operations and Maintenance) to understand demand and supply.
• Lead, develop, and adhere to the Demand & Capacity principles ensuring all inputs (business, operational, asset maintenance, customer etc) are incorporated into plans, taking into consideration all the supply/demand levers available for forecasting and optimising purposes.  
• Lead and manage deviations from the plans in the medium to long-term minimising operational and financial impact.
• Create and deliver reporting analysis on plan adherence to share with key stakeholders to ensure accountability and understand performance
• Influence departments across the business to utilise and drive performance in utilisation, shrinkage and standardised workforce planning. 
• Refine inputs to continually improve plans so that the organisation can better anticipate and address future resource and sourcing needs.
• Shape and define the future approach and strategy for this capability, identifying opportunities to improve forecasting and performance across Yorkshire Water.

What skills and qualifications you will need:

• Previous experience as a resource manager/ demand planner
• Stakeholder management skills at senior management level, with ability to influence and build strong long-term relationships with both internal and external stakeholders
• Experienced in the development and implementation of strategic plans
• Previous experience of delivering results through cross-functional working 
• Able to think strategically and understand (and explain to others) complex risk and technical issues
• Able to manage effectively a variety of teams with an aligned objectives 
• Able to problem solve under pressure and find innovative ways to overcome complex business challenges
• Can lead a high performing and engaged team
• Experienced in using PowerBI, Excel and a range of IT systems

You will also benefit from having:
 

• Advanced Excel skills
• Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors
• Knowledge and understanding of asset management processes
• Knowledge of risk policy and process
• Project Management skills
• Previous experience of working on continuous improvement programmes with the ability to improve team performance and development
• Previous experience in statistics, forecasting and management information methods

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! 
 

Do we sound like your cup of tea?   

 If you’ve got experience in resource management/demand planning and excellent stakeholder and strategic planning skills and want to help us deliver great service for our customers and colleagues whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.   
 

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process.

Recruitment Process: 

Closing Date:   3rd April , 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.