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Demand & Capacity Analyst


Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
 

We offer a salary from £37,003 - £46,168 per annum depending on experience
 

  • Annual performance related bonus 
  • Structured development opportunities in line with the Demand & Capacity Analyst progression plan
  • Attractive pension scheme (up to 12% company contribution from April)
  • Life assurance cover of 4 times pensionable salary
  •  25 days annual leave plus bank holidays – plus an extra wellness day!
  • A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
  • Retail savings scheme 
  • Online GP service, cycle to work scheme, gym membership discounts and many more!

 

Where I’d work:   Bradford/ Hybrid Working 

 

Work type: This is a permanent role, working full time, 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm. 

 

We have two exciting opportunities for a Demand & Capacity Analysts to join the Central Control team in the Customer Experience function at Yorkshire Water. You will play a key role in capturing and understanding resource capacity and work demand, based on data analysis, forecasting, and scenario modelling.

 

What we do:
 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 
 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

 

 Where you fit in:

 

As our Demand & Capacity Analyst you will identify and manage the resource capacity and work demand, based on data analysis, forecasting, and scenario modelling. You will capture non availability from resources, ensuring there is an up-to-date view on available resources.  

 

You will ensure the data for Demand & Capacity is correct and up-to-date and liaise with key stakeholders (e.g. HR, Field Operations Managers, Control, Fleet etc). You will assess and agree the demand and supply ratio with the relevant Area / Regional Operations Managers, Engineering and Asset Reliability. You will monitor and report on deviations from the plans in the medium to long-term minimising operational and financial impact. 

 

You will also refine inputs to continually improve plans so that the organisation can better anticipate and address future resource and sourcing needs. You will identify opportunities to improve and escalate risks to Demand & Capacity Manager. You will also administer and use various bespoke company databases and systems to update current records and produce reports as requested.

 

What skills and qualifications you will need:

 

  • A confident communicator you will be able to develop and maintain effective internal and external relationships with key stakeholders. Able to influence and co-ordinate resource levels across different functions
  • You will be able to effectively problem solve under pressure and find innovative ways to overcome complex business challenges
  • Experienced in using PowerBI, Excel and a range of IT systems
  • Excellent organisational skills
  • Rigorous attention to detail to ensure ‘right first time’ performance

 

You will also benefit from having:
 

  •  Previous experience as a resource manager/ demand planner
  •  Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors and knowledge of regulatory requirements in the water industry.
  •  Data analysis and validation skills
  •  An understanding of operational and maintenance processes and asset management and capital principles
  •  Knowledge of  risk policy and process

 

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! 
 

Do we sound like your cup of tea?   
 

 If you’ve got experience in resource management/demand planning and excellent data analysis skills and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.   
 
 

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process.

 

Recruitment Process: 

 

Closing Date:   3rd April, 2025

 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 

 All our roles are subject to a medical questionnaire, and further medicals when required.

 

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
 
 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
 
 
No agencies please.  

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Demand & Capacity Analyst

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