Change Manager

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (up to £65,000)
• Car Allowance
• Annual incentive related bonus (up to 10% of annual salary)
• Private health care (self only)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Buttershaw / Hybrid Working ( 2-3 days in the office a week – Bradford)

Work type: Permanent. 37 hours per week, Monday – Friday. Standby/on-call for one week out of every eight weeks.

We have an exciting opportunity for a Change Manager to join the Technology at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Technology function is a key part of how we plan to meet the changing expectations of customers and regulators.

Are you passionate about driving positive change in IT environments? We’re looking for an experienced ITIL Change Manager to take ownership of the entire lifecycle of IT changes within our organisation.

In this pivotal role, you’ll ensure all changes are managed using standardised methods and procedures, enabling efficient and timely implementation while minimising disruption to our services.

Where you fit in:

As our Change Manager you will:

• Manage and enforce the Change Management process, policies, and procedures in line with ITIL best practices
• Review and assess all Requests for Change (RFCs) for risk, impact, and business justification
• Lead, organise, and chair Change Advisory Board (CAB) meetings, ensuring appropriate stakeholder participation and decision-making
• Lead and coordinate change implementation schedules to minimise disruption and avoid conflicts with other planned activities
• Lead and conduct post-implementation reviews to assess success, document lessons learned, and identify areas for improvement
• Engage and influence senior technology stakeholders, collaborating across all service towers to ensure clear direction on change
• Participate in the Service Operations major incident call out rota (on call 1 week in every 8)
• Monitor change metrics and KPIs to identify trends, improve processes, and reduce change-related incidents
• Utilise ITSM tools (e.g., ServiceNow, BMC Remedy) to manage change workflows, approvals, and reporting

What skills & qualifications you will need:

• Demonstrated experience in IT Change Management within an ITIL-aligned environment
• In-depth knowledge of ITIL v3 or v4 frameworks, with certification required
• Excellent organisational, coordination, and stakeholder influencing skills
• Strong communication and engagement abilities with stakeholders at all levels
• Hands-on experience with ITSM platforms such as ServiceNow, Cherwell, or BMC Remedy
• Proven ability to assess technical risk and impact across both infrastructure and application environments

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience in Change Management and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.