Change Communications Advisor

Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Change Communications Advisor role.

We offer a salary from £36,987 - £46,120 per annum dependant on experience. 

•    Annual performance related bonus 
•    Attractive pension scheme (up to 12% company contribution)
•    Life assurance cover of 4 times pensionable salary
•    25 days’ annual leave plus bank holidays – plus an extra wellness day!
•    A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. 
•    Retail savings scheme 
•    Online GP service, cycle to work scheme, gym membership discounts and many more!

Where I’d work: Bradford/Hybrid Working (Typically in the office at Bradford 1-2 days per week)  

Work type:  Temporary role for 6 x months. Working full time, 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm.

We have an exciting opportunity for a Change Communications Advisor to join us in the Change Communications & Engagement team and be a part of helping us deliver our 10-year strategy, ensuring we do what’s right for customers and right for the environment. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

Where you fit in? 

Within the Change Communications team our goal is to make sure our colleagues hear the right message, at the right time and in the right way. As a Change Communications Advisor, you'll be managing the end-to-end communications and engagement planning for some critical change projects and programmes of work. You'll work alongside our other Internal Communications team to build robust plans, manage delivery of company-wide campaigns, engage with our suppliers and partners, organise colleague engagement events, flex your creative muscles in content writing and creation, and more. You'll act as a key link between our programme stakeholders, leaders across the business and our colleagues delivering our critical services on the frontline to help tell our story and both land and embed change through our central communications function.

Our role as communicators is more important than ever before and, as we look to achieve our 10-year strategy, we play a big part in helping our 5,000 colleagues join us in that journey.

As Change Communications Advisor you will work closely with the Change Communications Lead to provide a central framework which will enable the delivery of effective, creative & engaging communications for some of our most critical change programmes. You will develop our communication channels to maximise engagement and drive co-creation across the business to share insight and provide opportunity for feedback. You’ll also ensure that our story connects everything we do and that our look, feel and tone of voice is present across the business for colleagues. 

Similarly, you will work with delivery teams across the business to support colleague-focused engagement activity, from planning and strategic control, through to making sure we’re facilitating the right conversations at the right time and taking the learnings and turning them into actions.  

Some of the key role responsibilities include the following – 

•    Provide strategic internal communications support on large-scale change programmes to engage and inform colleagues 
•    Craft compelling narratives that engage our people and clearly connect Yorkshire Water’s vision and behaviours to the operational realities and customer-facing challenges of our change programmes
•    Identify and lead improvements across our communication channels; enhancing content, delivery methods, and digital capabilities to better support programme delivery and colleague engagement
•    Apply strategic thinking to help colleagues, from senior leaders to frontline teams, understand the purpose, impact, and progress of change initiatives, ensuring our story is coherent and accessible across the business
•    Strengthen cultural insight by using planning, segmentation, and behavioural influence to tailor communications that resonate with diverse audiences and support successful change adoption
•    Champion colleague-centric content, placing our people at the heart of communications to drive engagement, build trust, and establish clear success metrics that demonstrate the value of our work.

What skills & qualifications are we looking for? 

The successful candidate will have a proven background within an internal communications environment and previous experience of managing and developing internal communications plans, strategies, processes and activities. They’d also have experience in managing strategic and tactical communications and engagement for change programmes that help businesses thrive.

You will be able to pro-actively drive and create content that colleagues want to engage with. A skilled story-teller you will be able to deliver complex business messages in a creative and compelling way. You will be able to understand audience needs, motivations, environment and perspectives and be knowledgeable in regards new digital trends to adapt and deploy to our communications effectively. Also ensuring our story connects everything we do and that our look, feel and tone of voice is present across the business for colleagues is really important to us.

You’ll be a proactive person with excellent communication skills, you will be able to build up effective working relationships with a range of colleagues and positively influence at all levels within the business. Previous experience of presenting, influencing and engaging a wide range of audiences is key, be that from our frontline to our most senior leaders.

You will have strong organisational skills able to prioritise, organise and plan work and have good project management skills with the ability to prioritise and deliver high quality work against challenging timescales. Additionally, we pride ourselves on adapting to what works best for our colleagues, so experience of understanding and measuring success is critical in improving what we do as a function.

If you’re an experienced Internal Communications professional and want to help us deliver exceptional service for our customers whilst protecting the environment, apply today to find out what a career with Yorkshire Water can offer for you. 

Please complete the online application process and submit a covering letter and CV outlining your suitability for the role.

Recruitment Proces - 

Closing date - 1st September, 2025

Although we operate 24 hours a day, 365 days a year, it’s really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
 

All our roles are subject to a medical questionnaire, and further medicals when required.
 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.