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Business Change Lead

 

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:  

 

  • We offer a competitive salary of £46,467 - £58,084, depending on experience.  
  • Annual incentive related bonus   
  • Attractive pension scheme (up to 10% company contribution)  
  • Life assurance cover of 4 times pensionable salary  
  • 25 days annual leave plus bank holidays – plus an extra wellness day!  
  • A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.   
  • Retail savings scheme   
  • Online GP service, cycle to work scheme, gym membership discounts and many more! 

 

Location:  Bradford/ Hybrid Working (a mix of office and home working)

 

Work type: Permanent. 37 hours per week, Monday – Friday between the working window of 8:00am-6:00pm.

 

We have an exciting opportunity for a Business Change Lead to join the Business Change Team as part of our centre of excellence at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers by transforming our organisation. Could this be you?

 

What we do: 

 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. 

 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.  

 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Business Change are a key part of how we modernise the organisation to better help us meet the changing expectations of customers and regulators.   

 

Where you fit in:

 

As Business Change Lead you will be working closely with our Senior Business Change Managers and key stakeholders, you will be responsible for delivering a wide variety of business change to ensure our people, policies, processes, work flow and technology requirements deliver against customer expectations and strategic objectives. 

 

This encompasses delivering large scale change initiatives, covering operating model changes, colleague engagement and technology transformation. You will ensure we guide, enable, and support the business through change, so it lands successfully and sustainably to improve the customer and colleague experience, support performance commitments, and drive efficiency through customer focused operational effectiveness. 

 

As a Business Change Lead you will:

 

  • Work with key stakeholders and the business to complete detailed business impact assessments, and support Senior Business Change Managers and Programme Managers in the development of business change plans, acting as a bridge between programme management, business operations and IT.
  • Lead impact assessments, business change planning and business readiness activity for programme / project deliveries into your assigned business areas.
  • Help define activities that will successfully lead colleagues through the ADKAR change journey
  • Lead small change / improvement projects to improve ways of working for customers, colleagues and the business and help improve overall change maturity in the organisation.
  • Own and deliver communications and engagement strategies and plans to ensure change stories are engaging and effective.
  • Maintain excellent working relationships with your key stakeholders and ensure you are knowledgeable in the areas of focus assigned to you.
  • Manage stakeholders and communications at all levels.
  • Work with IT to implement system changes / new systems to support required changes.

 

What skills and qualifications you will need:

 

  • Significant experience of managing transformational change in large organisations
  • Previous experience of working in complex environments where you have successfully implemented business change, particularly with regards delivering and embedding change that influences and drives the right culture and behaviours.
  • Proven analytical, problem solving and process management skills
  • Experienced in change management practices.
  • Strong leadership skills able to lead both direct and matrix teams across the business.
  • Good commercial acumen, able to develop and manage complex business cases.
  • Strong stakeholder management and excellent communication skills. Ability to communicate with colleagues at all levels across the business, including senior leaders and directors.
  • Able to influence at all levels within the business to ensure a “win-win” outcome.
  • Ability to absorb technical information and communicate effectively to both technical and non-technical audiences.
  • Ability to work in a team and under own initiative.
  • Excellent interpersonal, written, and oral communication skills
  • Good IT skills including the use of MS office products.
  • Demonstrates a strong customer experience ethos.

 

We embrace a flexible working model, where our hybrid setup typically requires an average of 3 days in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.   

 

If you’re an experienced Business Change Lead professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you. 

 

Apply today to find out what a career with Yorkshire Water can offer you. 

 

 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Business Change Lead

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