Business Analyst  


Salary & Benefits(4b): £37,394 - £46,743 + pension/bonus + 25 days holiday and 1 wellness day per annum 

Location: Buttershaw Bradford / Hybrid (average of 1 office day per week)  

Work type: Permanent. 37 hours per week, Monday – Friday. 


We have an exciting opportunity for an Business Analyst to join the TEC team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? 


What we do: 


Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. 


We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.  


New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Tech change and tech-based solutions are a key part of how we plan to meet the changing expectations of customers and regulators.   


We currently have an opportunity for a Business Analyst, to carry out business analysis activities on one or more transformational business change initiatives across the Yorkshire Water portfolio.  This will include working with key stakeholders to elicit, analyse and document all types of requirements in line with practice procedures, and methodologies to define acceptance criteria and support benefits realisation. 


Key to this role is to possess an inquisitive, questioning nature; to be able to prove and develop a deep understanding of business processes, business operating models and behaviours, identify opportunities creating an environment for delivering effective and sustainable change. 


Click here to discover more about Technology at Yorkshire Water.. 


Where you fit in: 


As our Business Analyst you will: 

  • Lead business analysis activities on multiple change initiatives, delivering requirements specification capable of being used to develop IT based services (bespoke software solutions, third party products and cloud-based solutions) 

  • Translate business needs into specific requirements including UI design; Data models; business procedural changes and interface designs. 

  • Ensure thorough use of the Requirements Engineering model including elicitation, analysis, validation, documentation, and traceability of requirements. 

  • Develop AS-IS and TO-BE business process models using defined standards and use gap analysis to support delivery of any transition plans needed to reach the target situation. 

  • Ensure that User Acceptance Testing takes place for all deliverables and support any associated testing activities. 


What skills & qualifications you will need: 


  • Ability to collect, evaluate and interpret information from multiple sources to identify and differentiate real user needs. 

  • Strong analytical and reasoning abilities 

  • Ability to develop and maintain effective internal/external relationships at different levels within the organisation. 

  • Some knowledge of application technologies and how best to exploit their use for business benefit. 

  • Ability to prioritise and execute tasks in a dynamic and changing environment. 

  • Strong organisation skills 

  • Working towards a professional qualification in Business Analysis (e.g., BCS Business Analysis certification/Diplomas and relevant Agile qualifications) 


You will also benefit from having: 


  • Previous experience gained within the water or wastewater sectors or within the broader utilities sectors. 

  • Professional qualification in Business Analysis (e.g., BCS Business Analysis certification/Diplomas, Lean, Six Sigma) 

  • Experience of working with both Agile and Waterfall practices and working to the project lifecycle; alignment, definition, design, implementation and realisation. 


We embrace a flexible working model, where our hybrid setup typically requires an average of 1 day in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.   


If you’re an experienced Business Analyst professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.  






What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Business Analyst