Who are we?


We are the contact centre for Yorkshire Water Billing customers, putting the people at the heart of everything we do. We believe we are an exceptional company to work for, but don’t just take our word for it, we have 2 stars in the recent Best Companies survey to prove it!


Loop is a fast-paced multi-channel contact centre based in Thornbury, Bradford, on the border with Leeds (near Pudsey). 


Loop are currently working towards a hybrid approach to working.


Who are we looking for?


We are looking for passionate, customer focused individuals to come and join our friendly and enthusiastic team in the Billing Contact Centre. The roles are mainly phone based and customer facing, and we offer a starting salary of £18,731. We have a fantastic progression plan in place so you could earn up to £23,366!


We have a great holiday guarantee scheme which ensures you can book the holidays you want when you want them!  


We offer a multitude of different working shift patterns between the hours of 9–6pm Monday to Friday and alternative Saturday’s 9-5pm. Give me a call or email to let me know what hours you are looking for on 0808 5015200 or jobs@loop.co.uk.


What is the job role?


Our teams support our customers with a variety of queries from Yorkshire Water’s customers, answering questions and queries about their accounts. These can vary from taking simple bill payments, dealing with changes of address, to responding to more complex calls explaining how bills are calculated. So, no two days are the same!  


We expect our teams to own every interaction they have with our customers, ensuring they can always rely on us to deliver the outcome right first time.


Will the role be right for me?


We’re sure it will be!!  Don’t worry if you’re new to contact centre work. We’re always learning too, and we pride ourselves on delivering an excellent induction programme and ongoing training and support, so you’ll be fully equipped with everything you need to know right from day one.


We genuinely care for our employees and want them to develop, so you will have clear progression steps to help you further your career and pay.


The benefits don’t end there either. Loop offer a fantastic package of rewards to enhance your work and home life, including:

  • A mix of home and office working to suit you
  • Annual company performance related bonus
  • Extensive opportunities for progression and promotion
  • Pension scheme
  • 25 days holidays plus bank holidays
  • A Rewards & Recognition scheme
  • Free onsite parking, cycle to work and car share scheme
  • Loop Social Club with access to reduced price tickets to events
  • Regular events to recognise and celebrate our employee’s diverse cultures
  • We also offer a fantastic wellbeing package which includes the Vitality App, GP Online


So, are you who we are looking for?


  • We’re looking for individuals who are people focused and great communicators
  • Calls are varied so you’ll need excellent listening skills to understand customer queries Numeracy, IT skills and a good standard of spelling and grammar are essential


You’ll be someone that’s passionate about delivering an excellent customer experience and have experience of dealing with customers. The next start dates we are recruiting for are the 5th and 12th January 2022.


You will need to be available for a full 5 week and 3-day induction training programme, unfortunately we are unable to guarantee any days off during this time. The hours of training will be Monday to Friday 9-5pm and will be a mixture of home and office working. This will be discussed in more detail at interview stage.

Closing date – 28th November 2021
Telephone interviews will commence w/c 8th November 2021
Virtual interview will commence w/c 15th November 2021


The interview will be held virtually so access to Microsoft Teams is essential
Sounds like somewhere you’d like to work? We’d love to hear from you. Click apply now to get started with your application.
All offers of employment will be subject to compliance checks, including a basic disclosure check

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Billing Customer Relationship Manager