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Application Support Assistant

 

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

 

  • We offer a competitive salary, depending on experience (£32,199 - £37,113)
  • Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
  • Attractive pension scheme (up to 12% company contribution)
  • Development opportunities in line with the Application Support Assistant progression plan
  • 25 days annual leave plus bank holidays – plus an extra wellness day! (Insert plus additional days in lieu of working bank holidays for operational roles or specific required wording)
  • Life assurance cover of 4 times pensionable salary
  • A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
  • Retail savings scheme
  • Online GP service, cycle to work scheme, gym membership discounts and many more!

 

Location: Buttershaw, Bradford / Hybrid Working (2 days in the office a week )

 

Work type: Permanent. 37 hours per week, Monday – Friday

 

We have an exciting opportunity for a Applications Support Assistant to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

 

What we do:

 

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The IT function are a key part of how we plan to meet the changing expectations of customers and regulators.

 

Are you ready to take your technical support skills to the next level? As an Application Support Assistant you’ll play a vital role in supporting the Kelda Group and its partner companies by resolving IT issues through expert 2nd line support. This is a fantastic opportunity to be part of a team that delivers best-value service across a dynamic organisation. You’ll work with a variety of systems and technologies, helping to ensure smooth operations and excellent customer experiences. If you’re passionate about problem-solving, thrive in a collaborative environment, and want to make a meaningful impact, we’d love to hear from you.

 

Where you fit in:

 

As our Applications Support Assistant you will:

 

  • Monitor and respond to automated system alerts, resolving issues proactively
  • Perform regular system checks to identify and address potential problems
  • Provide proactive support to maintain system stability and performance
  • Collaborate with 3rd line development teams, sharing incident details to aid resolution
  • Maintain and update the Knowledgebase and support documentation regularly
  • Ensure all Service Desk entries are accurate and of high quality
  • Deliver exceptional customer service aligned with the “Clearly the Best” standard
  • Identify opportunities for innovation and efficiency improvements, and share with the team leader
  • Adhere to IT Security policies and procedures
  • Contribute to recruitment activities within the team
  • Identify and address recurring issues by working with infrastructure, development teams, and external partners
  • Use advanced technical skills to resolve complex issues
  • Assist in managing support analysts in collaboration with the Application Support Manager
  • Investigate and report security issues with discretion

 

What skills & qualifications you will need:

 

  • Proven ability to manage and deliver robust, reliable IT services that meet agreed business needs
  • Strong understanding of the application landscape and its dependencies within YWIT, with the ability to influence and guide
  • Demonstrated expertise and willingness to share specialist IT knowledge across teams
  • Familiarity with project and product lifecycles, including roadmaps and town plans
  • Methodical and analytical approach to problem-solving

 

You will also benefit from having:

 

  • Awareness of dependencies and risks in service delivery
  • Ability to take a strategic view of planning and resource management

 

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

 

Do we sound like your cup of tea?  

 

If you’ve got experience in Application Support and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 

All our roles are subject to a medical questionnaire, and further medicals when required.

 

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

 

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

 

Closing date for this role is the 2nd September 2025

 

 

No agencies please.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Application Support Assistant

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