Application Support Assistant


Salary & Benefits: £25,910 to £31,464 depending on experience; up to 10% pension + annual bonus + retail savings schemes + online GP access + life assurance cover + free on-site parking + 25 days holiday + 1 wellbeing day + bank holidays

Location: Buttershaw Bradford / Hybrid Working (1 office day a week – Bradford)

Work type: Permanent. 37 hours per week, Monday – Friday


We have an exciting opportunity for an Application Support Assistant to join the tech function at Yorkshire Water and be a part of helping us to provide the best service to our customers. Could this be you?


What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.


We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.


New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Service Management are a key part of how we plan to meet the changing expectations of customers and regulators.  


The Application Support Assistant role ensures the maintenance of Yorkshire Water's application services are based upon customer centric principles and maintain / enhance the customer experience.


Working as part of a team, triaging incidents that arise from application failures, also promoting continuous improvement for the applications that we look after and maintain, attending change board meetings to present change requests for any changes that you will be making to the application.


Most of our applications are bespoke to Yorkshire Water however there is more industry recognised applications now coming into Yorkshire Water, so training in the form of shadowing is provided, the ability to adapt to new upcoming applications is a must, the right candidate needs to have an analytical mindset and a problem-solving attitude towards work. This role is not part of a service desk this role is a support function for the wider business. We thrive on teamwork.


Deep analysis of incidents is required and coding queries mainly SQL and C# based, this is a great role to learn and grow in the world of Applications.


Click here to discover more about Technology at Yorkshire Water... 



What skills & qualifications you will need:

  • ITIL foundation or ITIL aware (Incident, Problem, Change, Service Transition/Acceptance)
  • Coding skills mainly SQL and C#
  • Power Shell and UI experience
  • Experience within a Service Management environment
  • SharePoint and Knowledge base experience
  • Experience working in an agile environment.



You will also benefit from having:

  • Internal and external stakeholder engagement
  • SME on upcoming application project work
  • Analytical problem-solving skills.
  • Ability to translate complex issues into a readable format.


We embrace a flexible working model, where our hybrid setup typically requires an average of 1 day in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours. 


If you’re an experienced Application Support professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Application Support Assistant