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Salary & Benefits(5B):  Salary range from £23,749.00 - £29,225.00 per annum + attractive pension with up to 10% employer contribution + performance  bonus + retail savings schemes + online GP access + life assurance cover + free on-site parking + 25 days holiday + 1 wellbeing day + 8x bank holidays + training and development opportunities in line with the progression plan for the role 

 

Location: Bradford/ Hybrid Working (Minimum 3 days in the office per week – Bradford) 

 

Work type: Permanent. 37 hours per week, Monday – Friday within a working window of 8:00am-6:00pm. 
 
 

We have an exciting opportunity for an Above Ground Triage Co-ordinator to join the Integrated Planning Central Control (IPCC) function at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? 
 
 

The role sits within the Triage function within IPCC. It is an extremely fast paced and exciting role where no day is the same. You will be part of a small knit team that will help to support achieving our goal of safely completing proactive and reactive work as efficiently as possible to ensure the longevity of our assets.

 

You will Triage work across all our IT systems and be a part of a team that will help to shape the future of Triage within our new SAP S4 system working closely with the Above Ground Maintenance team and many other parts of the business.

 

What we do: 


Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. 

 

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.  

 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.  

   
Where you fit in: 

 

You will play a vital role within the team performing the new function of work validation and prioritisation for above ground maintenance assets. The team are responsible for prioritising and routing value adding work at the start of the journey when a new fault or risk is identified or where follow on work is raised and at other points to add value.  
 

This is a key role in supporting our Above Ground Maintenance Modernisation, moving towards a more efficient, holistic and proactive approach to maintenance. Ideally you will understand clean & waste operations, health & safety standards and procedures and operational risk.  It would also be advantageous to understand common faults, diagnostic questioning, and routes for resolution / repair. 
 

Please note -There will be a technical support available to help with the above, and it is expected that your knowledge will develop rapidly during your time in the team, so don’t worry if you don’t meet all of the above requirements.

 

You will – 


•    Monitor and manage work requiring triage, primarily via the new SAP ECC system, and process based on priority. You will also Triage work on the SAP S4 system and support the Above Ground Maintenance programme alongside business as usual activities. 
•    Ensure that the information provided meets safety & quality requirements and is accurately prioritised before routing to the next step in the process. This will involve liaison with colleagues across the business including operations, logistics, procurement, MEICA delivery, technical planning, scheduling, and control.
•    Based on the information provided, you’ll identify which jobs require a safe, simple plan of work and create that yourself.  In addition, you will be able to identify when a job requires a detailed technical plan and route that to our Maintenance Project Engineers, seeking advice when required.
•    Develop your own understanding of the waste and clean operations of Above Ground assets through on the job learning and utilising technical expertise, to make appropriate course of action decisions, and challenging and influencing stakeholders.
•    Make decisions on appropriate prioritisation of work across the proactive maintenance and reactive workbasket, considering the implications of these decisions on Operational risk, potentially calling forward planned maintenance when notified of a reactive fault or risk
•    Review reactive and proactive maintenance jobs against risk and capacity, making decisions about the most effective use of resource and the impact of not completing work. This in essence is applying jeopardy management to the maintenance workbasket, identifying where jobs require intervention, and representing the triage team in company escalations.
  
 

What skills & qualifications you will need: 


•    The successful candidate will have a strong desire to improve how we do things at Yorkshire Water, particularly in relation to how we care for our assets and have an awareness of Operational Health & Safety and Management Procedures
•    An understanding of clean and waste operations, operational risk, and the company performance measures. Also a good understanding of asset faults, diagnostic questioning, and potential means of repair / restoration.
•    Strong analytical and problem solving skills
•    Strong IT skills as you will be using our IT system - SAP to interrogate and process jobs and also using Microsoft Office 365
•    Excellent customer service skills and previous experience of working in a customer facing role, able to influence, negotiate, and challenge in the right way, when required
•    Strong verbal and written communication skills 
•    Good networking skills
•    Able to work under pressure and have experience of working in a fast-paced environment, managing day to day reactive workloads. A highly organised individual, with good attention to detail 
•    Previous experience of working in Operational teams in Yorkshire Water, or in the wider Utilities sector is desirable
 

We embrace a flexible working model, where our hybrid setup typically requires an average of 3 x days in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.   

  
If you’re an experienced operational or customer service professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you. 

 

If you feel this opportunity is suitable and you match the skills required, then please apply on-line and complete the application process and submitting your CV with a covering letter, outlining your key reasons for applying for the role.

 

 Closing date:  4th December, 2023
 

 

If successful for the role, you will be required to undergo pre employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

 

All our roles are subject to a medical questionnaire, and further medicals when required

 

Yorkshire Water values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

 

Yorkshire Water reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

 

 
 

 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Above Ground Triage Co-ordinator

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