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Salary & Benefits - starting from £18,480 to £22,738 per annum dependent on experience, attractive pension scheme, annual bonus, 25 days annual leave plus bank holidays & training & development opportunities in line with the Operational CCTV Assistant progression plan.

 

We currently have a vacancy for an Operational CCTV Assistant to join our Customer Field Services Team in the Wastewater Service Delivery Business Unit based in Sheffield. Applicants should live within a reasonable commuting distance from our Blackburn Meadows site.

 

These are permanent opportunities working on average 37 hours per week on rotational work patterns to cover 24/7 working, which will include late, early and weekend work patterns.

 

What will the role involve?

 

The Operational CCTV Assistant is a field-based role working as part of a two-man team within a geographical team working to improve customer service and sewer performance. Working alongside a CCTV Technician to respond to incidents for customers and the environment whilst ensuring quality follow on work is raised in accordance with our standards and specifications.

 

To safely proactively and reactively investigate the sewerage network utilising CCTV equipment to promote and implement solutions which resolve and/or prevent a sewage escape from occurring from the wastewater network and to ensure no repeats take place. Working closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

 

You will be responsible for assisting the Operational CCTV Technician ensuring the safe operation of the CCTV unit in line with YW operation procedures ensuring the correct site set up is in place prior to work commencing ensuring all Health & Safety working practices and procedures are complied with at all times.

 

You will ensure Health and Safety working practices & procedures are complied with at all time.

 

 Experience/skills/training needed

 

You will be assisting in the operation of a CCTV vehicle and carrying out a range of manual handling duties including heavy lifting of manhole covers and operating heavy equipment.

 

It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks. 

 

You will have a strong Health & Safety mind-set and have a basic understanding of IT systems.

 

Previous experience in a customer service with face-to-face communication with customers is essential.

 

 It would be advantageous to have some experience within wastewater, but not essential as full training will be provided.

 

You will be liaising with operational teams, customers, and stakeholders in the role, therefore, team working, and communication is essential.

 

A full valid driving licence is a requirement of this role (with no more than 3 points).

 

You will be working a variety of rotas in the role to cover our 24/7 working window. In addition, once fully trained in the role you will need to take part in an emergency out of hours call out rota, therefore flexibility is an essential requirement of this role.

 

This role has a requirement to carry out work in confined spaces so the completion of a medical and the relevant training course is essential - this will be provided to the successful candidate.

 

What's in it for you?

 

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

 

If you feel this opportunity is suitable and you match the skills required, then please apply on-line and complete the application process and submitting your CV with a covering letter, outlining your key reasons for applying for the role.

 

Closing date: 8th December 2021

Assessment dates to be announced shortly

 

 All our roles are subject to a medical questionnaire, and further medicals when required

 

If successful for the role, you will be required to undergo a Basic Disclosure Check, through a Third-Party Company prior to commencing employment.

 

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: -

 

Yorkshire Water is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat

 

Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

 

Kelda Group values equality, diversity, and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. 

 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Operational CCTV Assistant