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Salary up to £30,605 per annum (depending on experience), attractive pension scheme, quarterly performance related bonus, 25 days annual leave + company vehicle + training & development opportunities in line with the Network Controller progression plan.


 
We currently have vacancies across the Yorkshire region for Network Controllers in our Customer Field Services department based. Dependant on where you live will be dependant on the area you are based.

 

Yorkshire Water Customer Field Services is embarking on an exciting programme to transform our customers experience and to achieve Upper Quartile performance. For CFS this means being in the top 3 for the least pollutions and in the top 3 for the least internal flooding escapes in our customers’ homes. We are investing heavily to achieve our goals, simplifying our processes and our ways of working to ensure we can fix customers problems first time or at least in the same day wherever possible.
 
 
What will the role involve?

 

A field-based role within a geographical team working to improve customer service and sewer system performance. Responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow on work is raised in accordance with our standards and specifications.

 

Dealing with all escalated issues from the sewer systems and working to ensure they are resolved or progressed in a timely fashion. Supporting with delivering a “first time fix” / same day solution to customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes.

 

To safely, proactively and reactively investigate the sewerage system to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the wastewater network and to ensure no repeats take place.

 

You will work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage escalated operational issues on the sewers.

 

You will undertake thorough and timely investigation of escalated issues on our sewerage system to resolve and prevent repeat issues & customer contacts and support operational teams with investigations into sewer asset problems.

 

You will need to be able to utilise IT systems to collate information and relay feedback and progress rechargeable works.

 

You will ensure Health and Safety working practices & procedures are complied with at all time. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support to ensure a fix first time resolution & ensuring that the most cost-effective resolution is promoted.  


 
What skills are we looking for? 

 

  • Previous experience in a customer facing related role with face to face communication with customers is an essential requirement of this role.
  • You will also have logical problem solving and basic IT skills with the ability to work with technical equipment.
  • The ability to influence outcomes and make decisions
  • Experience of evidence capture and feedback
  • Ability to find faults and diagnose the root cause of an issue
  • Knowledge and experience of the sewerage system and performance issues
  • It is essential that you have a flexible attitude to your work along with the ability to develop and maintain effective internal and external relationships, whilst clearly demonstrating the Yorkshire Water values and behaviours.
  • Excellent communication skills are essential with the ability to influence outcomes and make decisions
  • Ideally you will have experience of delivering against challenging business targets; previous experience in a commercially orientated and / or regulated environment and experience within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors; understanding of drainage and sewerage systems.
  • You will be required to travel to different operational sites across the region therefore a full valid EU driving licence is required for the role. 

 

Closing date 5th April 2020

Interview date TBC

 

If successful for the role, you will be required to undergo a Basic Disclosure Check, through a Third-Party Company prior to commencing employment.

 

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: -

 

 

Yorkshire Water is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat

 

Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

 

Kelda Water Services (KWS) manages Kelda's non-regulated water and wastewater contract operations. It is now the second biggest player in the UK market for outsourced clean and wastewater services.

 

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience, they never knew was possible.

 

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

 

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

 

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

 

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - 

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Network Controller